Mark Wiley Email & Phone Number
Director of Support and Operations @ Group 1001
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Mark Wiley Location
- Indianapolis, IN, US
Mark Wiley Work
- Director of Support and Operations @ (August 2026 - Present)
- Help Desk Manager @ (December 2024 - August 2026)
- Associate Director - Infrastructure Services and Service Delivery @ (January 2018 - October 2024)
- Manager IS @ (January 2014 - October 2017)
- Director, IS Operations and Support @ (July 2012 - December 2013)
Mark Wiley Education
- Marian University
Bachelor
1993-1997 - Columbus East
Mark Wiley Skills
- Active Directory
- Analytical Skills
- Budgeting
- Business Process Improvement
- CRM
- Cherwell Service Management (CSM)
- Citrix
- Communication
- Continuous Improvement
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Data Analysis
- Data Center
- Data Center Virtualization
- Desktop Virtualization
- Disaster Recovery
- Enterprise Software
- Failure Mode and Effects Analysis (FMEA)
- IT Infrastructure Management
- IT Infrastructure Operations
- IT Management
- IT Operations
- IT Service Management
- IT Strategy
- ITIL
- ITIL Certified
- Information Technology
- Infrastructure
- Infrastructure Management
- Key Performance Indicators
- Leadership
- Leading Meetings
- Lean
- Lean Management
- Lean Operations
- Lean Process Improvement
- Lean Six Sigma
- Lean Thinking
- Lean Tools
- Managed Services
- Management
- Microsoft Exchange
- Operational Excellence
- Operations
- Operations Management
- Performance Reviews
- Presentations
- Problem Solving
- Procurement
- Project Management
- Resolving Issues
- Service Delivery
- Service Delivery Management
- ServiceNow
- Six Sigma
- Skill Development
- Strategy Implementation
- Team Leadership
- Teamwork
- Technical Leadership
- Technical Operations
- Technical Project Leadership
- Technical Support
- Training
- Troubleshooting
- VDI
- VMware
- Vendor Management
- Vendor Relations
- Virtualization
- Web Analytics
- Windows
- Windows Server
- Customer Relationship Management Crm
- Technology
- Applications
- Program Manager
- Failure Mode And Effects Analysis Fmea
- Services
- Failure Mode and Effects Analysis
- Customer Relationship Management
Mark Wiley Summary
- Mark Wiley, based in Indianapolis, IN, US, is currently a Director of Support and Operations at Group 1001. Mark Wiley brings experience from previous roles at MacAllister Machinery Co., Inc., Federal Home Loan Bank of Indianapolis (FHLBI), Indiana University Health and Stericycle. Mark Wiley holds a 1993 - 1997 Bachelor @ Marian University. With a robust skill set that includes Active Directory, Analytical Skills, Budgeting, Business Process Improvement, CRM and more. Mark Wiley has 2 emails and 3 mobile phone numbers on RocketReach.
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