2001 -2004 AR CLEC Manager, Sales Support and Service Assurance and Network Ops @ Alltel
2000 -2001 AR CLEC Manager, Service Assurance @ Alltel
1999 -2000 Project Manager, Arkansas State Government CLEC Project @ Alltel
Mark Vaughn Education
John Brown University
BS (Organization Management)
2004-2005
Mark Vaughn Skills
ITIL
IT Service Management
Service Desk
Incident Management
Service Improvement
IT Management
Staff Development
Service Delivery
IT Governance
IT Lifecycle
iPhone
Cloud Computing
Business Analysis
ServiceNow
Kaspersky Antivirus
SaaS
Strategic Planning
Process Improvement
Business Process Design
Change Management
Vendor Management
Leadership
Technical Support
Troubleshooting
Project Management
Virtualization
Requirements Analysis
Software Project Management
VMware
Networking
Management
Managed Services
Unified Communications
Telecommunications
VoIP
Strategy
Team Leadership
Vendor Relations
Software As A Service Saas
Support
Voice Over Ip Voip
Cross Functional Team Leadership
Business Process Improvement
Desktop Support Management
Services
Voice Over Ip
Software as a Service
Mark Vaughn Summary
Mark Vaughn, based in Little Rock, AR, US, is currently a Risk Consultant and Program Manager at Arkansas Insurance Department. Mark Vaughn brings experience from previous roles at Farmers Insurance, University of Arkansas System and Windstream. Mark Vaughn holds a 2004 - 2005 BS in Organization Management @ John Brown University. With a robust skill set that includes ITIL, IT Service Management, Service Desk, Incident Management, Service Improvement and more. Mark Vaughn has 6 emails and 3 mobile phone numbers on RocketReach.
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