Mark Tyas Email
Manager – PP and G Strategic Planning and Enablement @ IAG
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Mark Tyas Location
- Sydney, NSW, AU
Mark Tyas Work
- 2024 -now Manager – PP and G Strategic Planning and Enablement @
- 2025 -now Committee Member - CCXP Application Review Committee @
- 2020 -now Chief Experience Officer @
- 2022 -2024 Senior CX Strategist @
- 2013 -2020 Head of Customer Experience and Operations @
- 2013 -2013 Senior Project Manager - Voice of the Customer @
- 2011 -2013 Head of MIS and Planning @
- 2003 -2011 Senior MIS Analyst @
- 2001 -2003 Operations Manager @
- 1997 -2001 Continuous Improvement Manager @
Mark Tyas Education
- RMIT University
Graduate Certificate in Customer Success Management (Marketing)
2021-2022 - Macquarie Fields Selective High School 1990-1995
Mark Tyas Skills
- Business Analysis
- Business Process Improvement
- Process Improvement
- Business Process
- Management
- Business Intelligence
- Net Promoter Score
- Customer Experience
- Call Centers
- Access
- Analysis
- Change Management
- CRM
- Stakeholder Management
- Team Management
- Vendor Management
- Leadership
- Business Objects
- Call Center
- Databases
- Crystal Reports
- Banking
- Outsourcing
- Microsoft Excel
- SAP
- Performance Management
- Team Leadership
- Training
- SQL
- Project Planning
- Operations Management
- Visio
- Requirements Analysis
- Project Delivery
- VBA
- MIS
- Origami
- Software Development Life Cycle (SDLC)
- MS Project
- Excel
- Requirements Gathering
- JavaScript
- XML
- Visual Basic
- ETL
- SDLC
- Six Sigma
- Business Requirements
- Oracle SQL
- TIBCO
- PowerPoint
- Lotus Notes
- Outlook
- Word
- Software Development Life Cycle Sdlc
- NPS
- Strategic Planning
- Strategy
- CX
- Design Thinking
- Project Management
- Software Development Life Cycle
Mark Tyas Summary
- Mark Tyas, based in Sydney, NSW, AU, is currently a Manager – PP and G Strategic Planning and Enablement at IAG. Mark Tyas brings experience from previous roles at Customer Experience Professionals Association (CXPA), XM Consulting, IAG and Konica Minolta Australia. Mark Tyas holds a 2021 - 2022 Graduate Certificate in Customer Success Management in Marketing @ RMIT University. With a robust skill set that includes Business Analysis, Business Process Improvement, Process Improvement, Business Process, Management and more. Mark Tyas has 5 emails on RocketReach.
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