Mark Testerman Email & Phone Number
Vice President, Member Service Operations @ Civic Federal Credit Union
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Mark Testerman Location
- Winston-Salem, NC, US
Mark Testerman Work
- Vice President, Member Service Operations @ (September 2025 - Present)
- Vice President, Member Contact Center @ (August 2021 - August 2024)
- Contact Center Manager @ (January 2019 - July 2021)
- Director - Call Center Operations @ (October 2010 - June 2018)
- General Manager - Call Center Operations @ (September 1996 - October 2010)
- Store Operations Manager and Store General Manager @ (September 1986 - September 1996)
- Military Police Corps @ US Army (November 1983 - March 1985)
Mark Testerman Education
- Guilford College
Business Administration (Management and Operations)
- Forsyth Technical Community College
Certification (Logistics, Materials, and Supply Chain Management)
Mark Testerman Skills
- Operations Management
- Performance Management
- Strategic Planning
- Customer Experience
- Customer Satisfaction
- Process Improvement
- Team Building
- Customer Service
- Call Centers
- Leadership
- Customer Retention
- Sales Management
- Call Center
- Training
- Cross Functional Team Leadership
- Vendor Management
- Hiring
- Coaching
- Retail
- P&l Management
- Forecasting
- Business Process Improvement
- Workforce Management
- Contact Centers
- Inventory Management
- Change Management
- Call Center Development
- Cold Calling
- Profit
Mark Testerman Summary
- Mark Testerman, based in Winston-Salem, NC, US, is currently a Vice President, Member Service Operations at Civic Federal Credit Union. Mark Testerman brings experience from previous roles at Truliant Federal Credit Union, Leggett & Platt and Sears Home Services. Mark Testerman holds a Business Administration in Management and Operations @ Guilford College. With a robust skill set that includes Operations Management, Performance Management, Strategic Planning, Customer Experience, Customer Satisfaction and more. Mark Testerman has 3 emails and 4 mobile phone numbers on RocketReach.
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