Mark Testerman Email & Phone Number
Vice President, Member Service Operations @ Civic Federal Credit Union
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Mark Testerman Location
- Winston-Salem, NC, US
Mark Testerman Work
- 2025 - now Vice President, Member Service Operations @
- 2021 - 2024 Vice President, Member Contact Center @
- 2019 - 2021 Contact Center Manager @
- 2010 - 2018 Director - Call Center Operations @
- 1996 - 2010 General Manager - Call Center Operations @
- 1986 - 1996 Store Operations Manager and Store General Manager @
- 1983 - 1985 Military Police Corps @
Mark Testerman Education
- Guilford College
- Forsyth Technical Community College
Mark Testerman Skills
- Operations Management
- Performance Management
- Strategic Planning
- Customer Experience
- Customer Satisfaction
- Process Improvement
- Team Building
- Customer Service
- Call Centers
- Leadership
- Customer Retention
- Sales Management
- Call Center
- Training
- Cross Functional Team Leadership
- Vendor Management
- Hiring
- Coaching
- Retail
- P&l Management
- Forecasting
- Business Process Improvement
- Workforce Management
- Contact Centers
- Inventory Management
- Change Management
- Call Center Development
- Cold Calling
- Profit
Mark Testerman Summary
- Mark Testerman, based in Winston-Salem, NC, US, is currently a Vice President, Member Service Operations at Civic Federal Credit Union. Mark Testerman brings experience from previous roles at Truliant Federal Credit Union, Leggett & Platt and Sears Home Services. Mark Testerman holds a Guilford College. With a robust skill set that includes Operations Management, Performance Management, Strategic Planning, Customer Experience, Customer Satisfaction and more. Mark Testerman has 3 emails and 1 mobile phone numbers on RocketReach.
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