2015 -2017 Tier 2 Backline Technical Support Engineer @
2012 -2015 Supervisor and Senior Technical Support Engineer @
2009 -2012 Support Centre Analyst @
2008 -2009 Sales Advisor @ The Rating Advisory Bureau
Mark Sutcliffe Education
Coventry University
Bachelor of Arts - BA (History and Politics)
2003-2006
Mark Sutcliffe Skills
Problem Solving
Customer Satisfaction
Annual Reviews
Customer Retention
Account Management
Cloud Computing
Technical Support
Cybersecurity
Customer Service
Training
Report Writing
People Management
Negotiation
Metric Analysis
Presentation Skills
Communication
Training Delivery
Analytical Skills
Writing
Customer Relationship Management (CRM)
Customer Support
Customer Success
Mark Sutcliffe Summary
Mark Sutcliffe, based in Cheltenham, GB, is currently a Senior Solutions Engineer at Gradian. Mark Sutcliffe brings experience from previous roles at Gradian, Broadcom Inc. and Symantec. Mark Sutcliffe holds a 2003 - 2006 Bachelor of Arts - BA in History and Politics @ Coventry University. With a robust skill set that includes Problem Solving, Customer Satisfaction, Annual Reviews, Customer Retention, Account Management and more. Mark Sutcliffe has 2 emails on RocketReach.
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