Mark Shields Email & Phone Number
General Manager Customer and Client Services @ Orikan
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Mark Shields Location
- Australia
Mark Shields Work
- 2023 -now General Manager Customer and Client Services @
- 2014 -2023 General Manager Customer and Client Services @
- 2005 -2014 Senior Manager Operations @
Mark Shields Education
- University of Calgary
Bachelor’s Degree (Media and Popular Culture / Rhetorical Communication)
1995-2000
Mark Shields Skills
- Continuous Improvement
- Sales Operations
- Customer Support
- Call Centers
- Outsourcing
- Call Center
- Contact Centers
- Relationship Management
- Customer Experience
- BPO
- Inbound Marketing
- Call Center Development
- Service Delivery
- COPC
- Offshoring
- Vendor Management
- Performance Management
- Stakeholder Management
- Team Management
- Business Process Improvement
- Change Management
- Management
- Business Process Outsourcing (BPO)
- Employee Engagement
- Business Process Outsourcing Bpo
- Business Process
- Business Process Outsourcing
Mark Shields Summary
- Mark Shields, based in Australia, is currently a General Manager Customer and Client Services at Orikan. Mark Shields brings experience from previous roles at DCA - Database Consultants Australia and Aegis Services Australia. Mark Shields holds a 1995 - 2000 Bachelor’s Degree in Media and Popular Culture / Rhetorical Communication @ University of Calgary. With a robust skill set that includes Continuous Improvement, Sales Operations, Customer Support, Call Centers, Outsourcing and more. Mark Shields has 1 emails and 4 mobile phone numbers on RocketReach.
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