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Mark Santos Location
Central Luzon, Philippines
Mark Santos Work
Senior Director of Workforce Management @ (April 2022 - Present)
Director, Financial Planning and Analysis @ (July 2021 - April 2022)
Director, Workforce Management @ (February 2018 - July 2021)
Director, Workforce Management @ (May 2017 - February 2018)
Associate Director, Workforce Management @ (January 2016 - April 2017)
Manager, Workforce Management @ (March 2013 - December 2015)
Senior Manager Trainee, Workforce Management @ Aegis Inc. (April 2006 - February 2013)
Mark Santos Education
Saint Louis University
Sacred Heart School – Bauang La Union
Mark Santos Skills
Workforce Management
Performance Management
Project Management
Call Centers
BPO
Service Delivery
Team Management
Forecasting
Sla
Contact Centers
Vendor Management
COPC
Outsourcing
Scheduling Tools
Management
Call Center
Capacity Planning
Project Planning
Customer Experience
IEX
Avaya
Customer Satisfaction
Offshoring
Contact Center Management
Process Improvement
Business Process Improvement
PowerPoint
Public Speaking
Sales
Business Analysis
Training
Research
Mark Santos Summary
Mark Santos, based in Central Luzon, Philippines, is currently a Senior Director of Workforce Management at TaskUs. Mark Santos brings experience from previous roles at TaskUs, TaskUs Philippines, Afni Philippines Inc. and VXI Global Solutions, LLC. Mark Santos holds a Saint Louis University. With a robust skill set that includes Workforce Management, Performance Management, Project Management, Call Centers, BPO and more. Mark Santos has 2 emails and 9 mobile phone numbers on RocketReach.
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