Mark Sammons Email & Phone Number
Senior VP, Global Support and Services @ ServicePower
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Mark Sammons Location
- Caldwell, TX, US
Mark Sammons Work
- 2026 -now Senior VP, Global Support and Services @
- 2025 -2026 Vice President of Professional Services @
- 2021 -2025 VP, Customer Care and Managed Services @
- 2021 -2021 Head Of Customer Care @
- 2020 -2022 Advisory Panel @
- 2016 -2018 Sr. Director, Customer Success, Service, IT @
- 2015 -2022 Owner and Sr. Consultant @ The Lamb LLC
- 2014 -2015 Program Manager - Global Customer Experience @
- 2011 -2014 Director of Customer Service @
- 2010 -2011 Client Success Manager @
- 2008 -2010 Senior Director of Operations @ ICTX WaveMedia
- 1998 -2008 Contact Center and Outsourcing Professional @
- 2004 -2008 Worship Leader @ Hutto Baptist Church
- 1991 -1999 Lead Vocalist, Songwriter @ Mark Alan Sammons & Southern Star
Mark Sammons Education
- LSU Shreveport
Master of Business Administration - MBA (Data Analytics Concentration)
2020-2021 - LeTourneau University
BBA (Business Administration)
2010-2012 - Texas State University
Coursework toward BA (Psychology)
1989-1991 - Oak Ridge High School
Diploma (General Studies)
Mark Sammons Skills
- Customer Experience
- Customer Satisfaction
- Contact Centre
- Call Center
- Six Sigma
- Microsoft Office
- Security Clearance
- Statistics
- Business Analysis
- Process Improvement
- Personnel Management
- Offshore Outsourcing
- Outsourcing Management
- Project Management
- Telephony
- SQL
- CRM Integration
- Contact Centers
- CRM
- Customer Service
- Budgets
- Call Centers
- Marketing Strategy
- Forecasting
- SaaS
- Cloud Computing
- Vendor Management
- Enterprise Software
- Training
- Business Intelligence
- Analytics
- Operations Management
- Leadership
- Outsourcing
- Troubleshooting
- Strategy
- Management
- Sales
- Program Management
- Account Management
- Consulting
- Salesforce.com
- Contract Negotiation
- Business Process Improvement
- Cross-functional Team Leadership
- SAP
- Team Leadership
- Professional Services
- Team Building
- Networking
- Customer Relationship Management Crm
- Software As A Service Saas
- Career Development Coaching
- Mentoring
- Music
- Strategic Planning
- Budgeting
- Cross Functional Team Leadership
- Research
- Logix
- Recalls
- Air Force
- Logic
- Cabling
- NOC
- Strategist
- Infrastructure
- Territories
- Pottery
- Vendors
- Windows
- Taekwondo
- Community
- Business Reviews
- New Business Ventures
- Data Entry
- Net
- Seats
- Students
- Articulate Communicator
- Mesh
- Motivational Speaking
- Merging
- Longview
- Global Solutions
- System Upgrades
- Performance Metrics
- Finance
- JMP
- Serving
- Driving
- SAN
- Executive Positions
- Retrofit
- CX
- Business Administration
- Adoption
- Families
- SEP IRA
- Technology Products
- Stress
- SME
- Legal
- Offerings
- Organizational Structure
- Assets Recovery
- School Districts
- Travel
- WAN
- Benchmarking
- 250k
- Summa Cum Laude
- Texas
- Revenue
- Design
- Technical Services
- Coaching
- PC
- Calls
- Route
- Desktop Computers
- Key Performance Indicators
- North America
- Major Accounts
- Metrics
- Integration
- Carriers
- Resolve
- Spanish
- Data Storage
- Functional Requirements
- Worship
- Ethics
- Accounting
- Supplier Evaluation
- Simultaneous
- Local Area Network
- System
- Business Services
- Utilization
- Engagements
- Reports
- Data Driven
- Branding
- Rare
- Sales Order
- Global Customer Service
- Industrial Process
- Medicine
- Wireless Networking
- Vocalist
- Offshore
- Policy
- Customs Regulations
- Seismic Imaging
- Exceeding Customer Expectations
- Meticulous
- Order Fulfillment
- Subcontracting
- Surveying
- Philippines
- Software Troubleshooting
- Solution
- Hands on Leadership
- Rightnow Technologies
- American
- Quality Control
- System Monitoring
- Reporting
- Outbound Training
- Commercial Real Estate
- Service Delivery
- Homeowners
- Analysis
- Church Events
- Ratings
- Hospitals
- ROOT
- Social Security
- Systems Design
- DHS
- Verizon
- Partner Management
- Onshore
- Peripherals
- Houston
- C
- Retail
- On Budget
- Fusion Splicing
- STAR
- Operating Systems
- Logistics
- Applications
- Business Expansion
- Permitting
- Universities
- Communication
- Schedules
- Negotiation
- SAP Business One
- Energy
- ERP
- Outside Plant
- Strong Attention to Detail
- Operations
- Values
- Suite
- Dell Computers
- Christian Ministry
- Oilfield
- Turn Around Management
- Social Networking
- Leadership Development
- Organizational Culture
- Business Analytics
- Time Management
- Change Management
- Social Influence
- Mining
- Avaya Technologies
- Technical Support
- Project Planning
- Paths
- Microsoft Certified Professional
- Project
- Rollout
- Small Business
- House
- At Risk
- Contractual Agreements
- Seven Habits of Highly Effective People
- WiFi
- Dashboard
- Seat
- Service Levels
- Injured
- Oak
- DoD
- Servers
- Standardization
- Presentations
- Websites
- Responsibility
- Council
- Internal Audit
- Usa
- Policies and Procedures
- Fortune
- RightNow
- Retaining
- BPO
- Project Teams
- Rapport
- Top Performer
- Roadmap
- Data Warehousing
- Renewal
- To $1
- Fiber Optic Cable
- Construction Management
- Efficient
- Brilliant
- Nsa
- Computer Hardware
- Portfolio
- History
- Sizes
- Headcount
- Asbestos
- Reviews
- Business Process Re Engineering
- Oil and Gas Industry
- Government
- Colleges
- Mortgage Lending
- 50k
- Public Sector
- Business Insights
- Shaping
- Software
- Claim
- Bulk
- Medical Devices
- Oracle
- PMI
- Net Promoter Score
- Psychology
- Customer Experience Management
- Lighting
- Case Management
- Canada
- Rate
- Organizational Behavior
- Pharmaceutics
- Manufacturing
- Federal Government
- Talent Selection
- Invoicing
- Queues
- Mobile Portals
- Pleasure
- Financial Transactions
- Staff Development
- Knowledge Management
- Risk
- Songwriting
- Wireless
- Templates
- Telecom Infrastructure
- Delivery
- Customer Base
- Order Processing
- Self Help
- Consumer
- Siebel
- Customer Relationship Management
- Software as a Service
Mark Sammons Summary
- Mark Sammons, based in Caldwell, TX, US, is currently a Senior VP, Global Support and Services at ServicePower. Mark Sammons brings experience from previous roles at ServicePower, ServiceChannel and C. T. Bauer College of Business (University of Houston). Mark Sammons holds a 2020 - 2021 Master of Business Administration - MBA in Data Analytics Concentration @ LSU Shreveport. With a robust skill set that includes Customer Experience, Customer Satisfaction, Contact Centre, Call Center, Six Sigma and more. Mark Sammons has 2 emails and 1 mobile phone numbers on RocketReach.
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