Mark Ricketts Email & Phone Number
Service Resoration Manager @ The Hartford
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Mark Ricketts Location
- East Granby, CT, US
Mark Ricketts Work
- 1979 -now Service Resoration Manager @
- 2016 -now Manager Operation Management Command Center @
- 2014 -now Service Restoration Manager @
- 2012 -2014 Service Level Manager @
- 2003 -2012 Sr. Service Manager @
- 1974 -2004 Brigade Commander @
- 2000 -2003 Enterprise System Management Team Manager @
- 1979 -1997 Director @
Mark Ricketts Education
- U.S. Army War College
M.S. (Strategic Planning)
1998-1999 - The George Washington University
(Project Management Masters Certificate)
1997-1998 - Syracuse University - Martin J. Whitman School of Management
Master of Science (M.S.) (Management)
1973-1975 - Brigham Young University
BS (Political Science/Organizational Behavior)
1968-1972
Mark Ricketts Skills
- SLA
- IT Service Management
- Service Management
- ITIL
- Service Improvement
- Service Level Agreements
- IT Strategy
- PMO
- Disaster Recovery
- Service Desk
- Solution Architecture
- Change Management
- IT Outsourcing
- Call Center
- Incident Management
- IT Operations
- BMC Remedy
- Vendor Management
- Service Delivery
- Management
- IT Management
- Leadership
- Infrastructure
- Call Centers
- Sourcing
- Financial Services
- Command
- Microsoft Office
- Training
- Customer Service
- Project Management Office
Mark Ricketts Summary
- Mark Ricketts, based in East Granby, CT, US, is currently a Service Resoration Manager at The Hartford. Mark Ricketts brings experience from previous roles at The Hartford and The Hartford Financial Services. Mark Ricketts holds a 1998 - 1999 M.S. in Strategic Planning @ U.S. Army War College. With a robust skill set that includes SLA, IT Service Management, Service Management, ITIL, Service Improvement and more. Mark Ricketts has 3 mobile phone numbers on RocketReach.
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