Mark Richter Email & Phone Number
VP - Workforce Management, Contact Center Reporting and Analytics @ SiriusXM
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Mark Richter Location
- New York, NY, US
Mark Richter Work
- VP - Workforce Management, Contact Center Reporting and Analytics @ (January 2022 - Present)
- Senior Director - Listener Care Performance and Planning @ (August 2014 - January 2022)
- Director @ (August 2004 - September 2012)
- Project Manager @ (January 2002 - January 2004)
- Various Management Positions @ (January 1993 - January 2002)
- Various @ (January 1987 - January 1993)
Mark Richter Education
- Fairleigh Dickinson University
Master Of Business Administration
- Marietta College
Bachelors
Mark Richter Skills
- KPI Dashboards
- Data Analysis
- Problem Solving
- Project Management
- Cross-functional Team Leadership
- Call Center
- Customer Service Operations
- Workforce Management
- Outsourcing
- Vendor Management
- Management
- Call Centers
- Leadership
- Telecommunications
- Strategic Planning
- Analytical Skills
- Team Leadership
- Process Improvement
- Recruiting
- Change Management
- Redes
- Monitoreo Ip
- Customer Service
- Seguridad
Mark Richter Summary
- Mark Richter, based in New York, NY, US, is currently a VP - Workforce Management, Contact Center Reporting and Analytics at SiriusXM. Mark Richter brings experience from previous roles at SiriusXM, UBS Wealth Management Americas and AT&T. Mark Richter holds a Master Of Business Administration @ Fairleigh Dickinson University. With a robust skill set that includes KPI Dashboards, Data Analysis, Problem Solving, Project Management, Cross-functional Team Leadership and more. Mark Richter has 2 emails and 2 mobile phone numbers on RocketReach.
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