Mark Queen Email & Phone Number

Information Technology Service Management @ Stewart Title

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Mark Queen Location

Houston, TX, US

Mark Queen Work

Information Technology Service Management @ (December 2022 - Present)
Process Analyst @ (July 2021 - December 2022)
Change Management Specialist @ Freelance (February 2021 - July 2021)
Service Engineering Lead @ (April 2019 - February 2021)
Change Management Lead, America's @ (January 2016 - April 2019)
Change Asset and Configuration Manager and Americas @ (April 2010 - December 2015)
IT and S Change Coordinator, USA (Temp to Perm) @ (April 2009 - April 2010)
Information Center Consultant III - Desktop and Service Desk Mgr. @ (March 2007 - March 2009)
BP IT and S ITIL Service Management - Change Manager @ (January 2006 - February 2007)
Southern Region Desktop Services Manager @ (October 2005 - January 2006)
BP Remote Resolution Team Manager (Technical Support Specialist III) @ (November 2004 - November 2005)
Remote Resolution Technician (Technical Support Specialist II) @ (June 2003 - November 2004)
Prudhoe Bay Unit IT Systems Project Coordinator: (Technical Support Specialist II) @ (January 2003 - June 2003)
BP Amoco Gulf of Mexico Offshore Desktop Support Team Lead - Technical Support Specialist II @ (November 1999 - January 2003)
BP Gulf of Mexico Offshore Desktop Support (Technical Support Specialist II) @ (November 1998 - November 1999)
Air BP and BP Marine Desktop Support (Technical Support Specialist II) @ (November 1997 - November 1998)
Customer Support Specialist II @ (January 1997 - November 1997)
Customer Support Specialist II @ (October 1996 - January 1997)
Customer Service Specialist @ (January 1996 - January 1996)
Service Dispatcher and Project Coordinator @ Network Business Systems (January 1994 - September 1995)
Service Dispatcher @ (January 1990 - January 1992)

Mark Queen Education

University of Alaska Anchorage 1980-1996
West Anchorage High School
High School
1976-1980

Mark Queen Skills

Behavioural Change
Budgeting
Budgets
Business Analysis
Business Communications
Business Process
Business Process Improvement
Business Relationship Management
Change Impact Analysis
Change Management
Communication
Compliance
Conflict Resolution
Continuous Improvement
Culture Change
Customer Satisfaction
Customer-Focused Service
Defining Requirements
Employee Training
Enablement
IT Audit
IT Management
IT Operations
IT Service Management
ITIL
Incident Management
Industry standards
Leadership
Management
Microsoft Copilot
Microsoft Exchange
Microsoft Office
Network Administration
Organizational Effectiveness
Problem Solving
Process Improvement
Program Management
Project Management
Project Plans
Risk Management
Root Cause Analysis
Security
Service Delivery
Service Desk
ServiceNow
Soft Skills
Software Documentation
Stakeholder Engagement
Supervisory Skills
System Administration
Technical Support
Troubleshooting
Variety Of Audiences
Virtual Teams
Visio
It and Business Strategy Alignment
SQL
Microsoft Word
Auditing
Operational Execution
Administration
Service Improvement
Audit

Mark Queen Summary

Mark Queen, based in Houston, TX, US, is currently a Information Technology Service Management at Stewart Title. Mark Queen brings experience from previous roles at Shell, Freelance and BP. Mark Queen holds a 1980 - 1996 University of Alaska Anchorage. With a robust skill set that includes Behavioural Change, Budgeting, Budgets, Business Analysis, Business Communications and more. Mark Queen has 1 emails on RocketReach.