Mark O'Doherty Email
Head Of Customer Experience @ King's Facilities Management
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Mark O'Doherty Location
- London, England, GB
Mark O'Doherty Work
- Head Of Customer Experience @ (February 2020 - Present)
- Head of Customer Experience @ (October 2007 - March 2018)
- Head Of Operations, Philips Electronics @ (May 2004 - July 2007)
- Operations Manager - AIG @ (September 2000 - May 2004)
- Client Program Manager - Sky @ (April 2000 - August 2000)
Mark O'Doherty Education
- Kingston University
Master of Science - MS (PSYCHOLOGY)
2018-2019 - University of Brighton
History of Design
1990-1993 - Wimbledon College
Mark O'Doherty Skills
- Analysis
- BPO
- Business Process Improvement
- CRM
- Call Center
- Call Centers
- Change Management
- Contact Centers
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Leadership
- Management
- Operations Management
- Outsourcing
- Performance Management
- Process Improvement
- Relationship Management
- Service Delivery
- Stakeholder Management
- Team Management
- Telemarketing
- Workforce Management
- Public Speaking
- PowerPoint
- Sales
- User Interface Design
- Customer Relationship Management Crm
- Research
- Customer Relationship Management
Mark O'Doherty Summary
- Mark O'Doherty, based in London, England, GB, is currently a Head Of Customer Experience at KFM. Mark O'Doherty brings experience from previous roles at First Rate Exchange Services and SITEL. Mark O'Doherty holds a 2018 - 2019 Master of Science - MS in PSYCHOLOGY @ Kingston University. With a robust skill set that includes Analysis, BPO, Business Process Improvement, CRM, Call Center and more. Mark O'Doherty has 1 emails on RocketReach.
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