Mark O'Doherty Email
Head Of Customer Experience @ King's Facilities Management
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Mark O'Doherty Location
- London, England, GB
Mark O'Doherty Work
- 2020 - now Head Of Customer Experience @
- 2007 - 2018 Head of Customer Experience @
- 2004 - 2007 Head Of Operations, Philips Electronics @
- 2000 - 2004 Operations Manager - AIG @
- 2000 - 2000 Client Program Manager - Sky @
Mark O'Doherty Education
- Kingston University
Master of Science - MS (PSYCHOLOGY)
2018 - 2019 - University of Brighton
History of Design
1990 - 1993 - Wimbledon College
Mark O'Doherty Skills
- Customer Experience
- Contact Centers
- Call Center
- BPO
- Workforce Management
- Performance Management
- Outsourcing
- Stakeholder Management
- Telemarketing
- Team Management
- Change Management
- Operations Management
- Management
- Process Improvement
- Call Centers
- CRM
- Business Process Improvement
- Customer Satisfaction
- Leadership
- Customer Retention
- Relationship Management
- Service Delivery
- Analysis
- Customer Relationship Management (CRM)
- Public Speaking
- PowerPoint
- Sales
- User Interface Design
- Customer Relationship Management Crm
- Research
- Customer Relationship Management
Mark O'Doherty Summary
- Mark O'Doherty, based in London, England, GB, is currently a Head Of Customer Experience at KFM. Mark O'Doherty brings experience from previous roles at First Rate Exchange Services, SITEL and Sitel. Mark O'Doherty holds a 2018 - 2019 Master of Science - MS in PSYCHOLOGY @ Kingston University. With a robust skill set that includes Customer Experience, Contact Centers, Call Center, BPO, Workforce Management and more. Mark O'Doherty has 1 emails on RocketReach.
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