Mark Nichols Email & Phone Number
VP Customer Services @ Giraffe360
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Mark Nichols Location
- United Kingdom
Mark Nichols Work
- VP Customer Services @ (May 2026 - Present)
- Director @ (July 2016 - Present)
- Strategic Advisor @ (April 2017 - Present)
- Director of Operations @ (August 2024 - April 2025)
- Interim Director of Operations @ (February 2023 - August 2024)
- Customer Experience Director @ (December 2017 - June 2019)
- Vice President Customer Experience @ (September 2016 - October 2017)
- Senior Director, Global Customer Operations @ (June 2013 - August 2016)
- Customer Service Director @ (September 2010 - August 2016)
- Head of Commercial Best Practice @ (June 2009 - September 2010)
- Head of Contact Centre Operations @ (March 2007 - June 2009)
- Various Operational leadership roles @ (January 1998 - January 2006)
Mark Nichols Skills
- Customer Experience
- Call Center
- Telecommunications
- Contact Centers
- Outsourcing
- Service Delivery
- Performance Management
- Strategy
- Call Centers
- Management
- Project Delivery
- Team Management
- Account Management
- Stakeholder Management
- Managed Services
- CRM
- Change Management
- Mentoring
- Operations Management
- Customer Satisfaction
- Customer Retention
- Customer Service
- Cloud Computing
- Business Transformation
- Team Leadership
- Vendor Management
- VoIP
- Mobile Devices
- Cross-functional Team Leadership
- Business Analysis
- Program Management
- Business Process Improvement
- Start-ups
- Product Management
- Business Development
- Start Ups
- Mobile Sales
- Strategic Planning
- Pianificazione Strategica E Controllo Di Gestione
- Microsoft Office
- Business Plan E Riduzione Sprechi
- Microsoft Excel
- Cross Functional Team Leadership
- Strumenti Software E Erp Per Piccola Media Azienda Pmi
- Leadership
- Contact Center Optimization
- Customer Journeys
- Customer Journey Mapping
- Business Performance Management
- Resource Allocation
- Multi Cultural Team Leadership
- Contact Center Operations
- Business Strategy
- Startup Development
- Community Development
- Marketing
- Budget Management
- Digital Strategy
- Culture Change
- Senior Program Management
- Strategic Planning for Growth
- Contact Center Technology
- Customer Experience Management
- Sales
- Contact Center Management
- Project Management
- Talent Developer
- Sales and Marketing
- Financial Services
- Sales Operations
- Private Equity
- CX
- Continuous Improvement Culture
Mark Nichols Summary
- Mark Nichols, based in United Kingdom, is currently a VP Customer Services at Giraffe360. Mark Nichols brings experience from previous roles at VITAL CX LTD., Nuggets and Flagstone. With a robust skill set that includes Customer Experience, Call Center, Telecommunications, Contact Centers, Outsourcing and more. Mark Nichols has 2 emails on RocketReach.
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Top Giraffe360 Employees
Mark Nichols
VP Customer Services
United Kingdom
Ainars Klavins
VP of Product
Riga, LV
Vladimir Begunts
Head of Sales - US
Charlotte, NC, US
Frederic Benisty
VP of Sales
London, GB
Aivis Melniks
Purchaser
Latvia
Gints Sloka
CFO and Board Member
Riga, LV
James Brown
Business Operations Specialist
London, GB
Amy Shirtcliffe
Head of Partnerships (Content Creators)
Manchester, GB
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