2013 -
2016 Senior Director, Global Customer Operations @
2010 -
2016 Customer Service Director @
2009 -
2010 Head of Commercial Best Practice @
2007 -
2009 Head of Contact Centre Operations @
1998 -
2006 Various Operational leadership roles @
Mark Nichols Skills
Customer Experience
Call Center
Telecommunications
Contact Centers
Outsourcing
Service Delivery
Performance Management
Strategy
Call Centers
Management
Project Delivery
Team Management
Account Management
Stakeholder Management
Managed Services
CRM
Change Management
Mentoring
Operations Management
Customer Satisfaction
Customer Retention
Customer Service
Cloud Computing
Business Transformation
Team Leadership
Vendor Management
VoIP
Mobile Devices
Cross-functional Team Leadership
Business Analysis
Program Management
Business Process Improvement
Start-ups
Product Management
Business Development
Start Ups
Mobile Sales
Strategic Planning
Pianificazione Strategica E Controllo Di Gestione
Microsoft Office
Business Plan E Riduzione Sprechi
Microsoft Excel
Cross Functional Team Leadership
Strumenti Software E Erp Per Piccola Media Azienda Pmi
Leadership
Contact Center Optimization
Customer Journeys
Customer Journey Mapping
Business Performance Management
Resource Allocation
Multi Cultural Team Leadership
Contact Center Operations
Business Strategy
Startup Development
Community Development
Marketing
Budget Management
Digital Strategy
Culture Change
Senior Program Management
Strategic Planning for Growth
Contact Center Technology
Customer Experience Management
Sales
Contact Center Management
Project Management
Talent Developer
Sales and Marketing
Financial Services
Sales Operations
Private Equity
CX
Continuous Improvement Culture
Mark Nichols Summary
Mark Nichols, based in United Kingdom, is currently a VP Customer Services at Giraffe360. Mark Nichols brings experience from previous roles at VITAL CX LTD., Nuggets and Flagstone. With a robust skill set that includes Customer Experience, Call Center, Telecommunications, Contact Centers, Outsourcing and more. Mark Nichols has 1 emails on RocketReach.
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