2013 -2017 Strategic Advisor - Service Delivery Manager @
2011 -2013 Service Manager | Project Manager @
2010 -2011 Projects and Governance Lead @
2008 -2010 IT Project Management Support @
Mark Mondoka Education
Udacity
Nanodegree (Growth Product Manager)
2022-2023
Udacity
Nanodegree (AI Product Manager)
2019-2019
University of Greenwich
Bsc Honors (Computing)
2006-2008
BCS, The Chartered Institute for IT
HND (Management Information Systems)
2001-2004
Mark Mondoka Skills
ChatGPT
Training Delivery
Creative Ideation
Customer Journeys
Technology Planning
Strategic Technology Planning
Strategic Project Management
Emerging Trends
Business Insights
Client Relations
Attention to Detail
Technical Advisory
Onboarding
Coaching & Mentoring
Teamwork
Operations Management
Post-Sales
Customer Support
Customer Experience
Business Reviews
Upselling
Team Management
Customer Retention
Software as a Service (SaaS)
Business-to-Business (B2B)
IT Business Strategy
Key Account Development
Project Portfolio Management
Customer Relationship Management (CRM)
Customer Service Management
Voice of the Customer
Renewals
Product Adoption
Problem Solving
Market Analysis
Venture Capital
Creative Problem Solving
Curriculum Development
Account Planning
Solution Selling
Professional Services
Innovation Management
Cross-functional Collaborations
Critical Thinking
Due Diligence
M&A Integration
Start-up Ventures
Early-Stage Startups
Entrepreneurship
Customer Success
Writing
Coaching
Analytical Skills
Strategic Planning
Prompt Engineering
Field Enablement
Business Consulting
Artificial Neural Networks
Strategic Thinking
Product Marketing
Negotiation
Artificial Intelligence (AI)
Customer Satisfaction
Managed Services
Business Case Preparation
Presentations
Strategy Alignment
Technical Solution Design
Communication
Active Listening
IT Project & Program Management
Requirements Analysis
KPI Reporting
IT Service Management
IT Management
IT Governance
Account Management
Cloud Computing
Strategic Account Growth
Business Strategy
Project Management
Telecommunications
Management
Business Analysis
Service Delivery
Change Management
Strategy
Program Management
ITIL
Business Process
Vendor Management
Business Development
Product Management
User Experience Design
Lecturing
Public Speaking
Business Relationship Management
Storytelling
Design Thinking
Project Planning
Relationship Management
Cross-functional Team Leadership
JavaScript
Java
PHP
CSS
Mobile Application Development
Collaborative Problem Solving
Requirements Gathering
Startup Development
Mark Mondoka Summary
Mark Mondoka, based in Chicago, IL, US, is currently a Founder | Principal at Venivi. Mark Mondoka brings experience from previous roles at Superveg Farms, Microsoft, Ibm and Airtel. Mark Mondoka holds a 2022 - 2023 Nanodegree in Growth Product Manager @ Udacity. With a robust skill set that includes ChatGPT, Training Delivery, Creative Ideation, Customer Journeys, Technology Planning and more. Mark Mondoka has 3 emails and 2 mobile phone numbers on RocketReach.
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