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Mark Melo Location
Boston, MA, US
Mark Melo Work
Project Manager @ (February 2024 - Present)
Technical Program Manager @ (March 2022 - February 2024)
Sr. Product Support Specialist @ (December 2020 - March 2022)
Technical Support Engineer Spec. II @ (November 2018 - December 2020)
Compliance Services Representative @ (June 2018 - November 2018)
Compliance Service Associate @ (May 2017 - June 2018)
Service Technician @ (June 2013 - June 2017)
Mark Melo Education
University of Massachusetts Lowell
Bachelor’s Degree (Business Administration, Management and Operations)
2013-2017
Mark Melo Skills
Operations Management
Issue Management
Project Performance
Team Effectiveness
Project Coordination
Business Process Improvement
Customer Service Operations
Project Management Office (PMO)
Resolving Issues
Customer Satisfaction
Conflict Resolution
Communication
Project Teams
Project Plans
Jira
Coaching
Teamwork
Customer-focused Service
Task Management
Technical Support
Troubleshooting
Software Testing
Strategic Planning
Microsoft Office
Software as a Service (SaaS)
Customer Service
Customer Support
Problem Solving
Priority Management
SharePoint
Scrum
Collaboration Tools
Agile Methodologies
Agile Project Management
Project Management
Program Management
Mark Melo Summary
Mark Melo, based in Boston, MA, US, is currently a Project Manager at A.I.M. Mutual Insurance Companies. Mark Melo brings experience from previous roles at UKG, UKG (Ultimate Kronos Group) and Sovos. Mark Melo holds a 2013 - 2017 Bachelor’s Degree in Business Administration, Management and Operations @ University of Massachusetts Lowell. With a robust skill set that includes Operations Management, Issue Management, Project Performance, Team Effectiveness, Project Coordination and more. Mark Melo has 4 emails and 1 mobile phone numbers on RocketReach.
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