Director - INTEGRATED Business Services @ (September 2021 - March 2025)
Non Executive Director (Vice Chair) @ (December 2021 - November 2023)
Group General Manager - Global Shared Services @ (December 2020 - September 2021)
Executive - Strategy and Business Operations @ (September 2018 - October 2020)
Director - Strategy and Performance @ (April 2017 - September 2018)
Director - Capability and Programs @ (November 2015 - March 2017)
Director - Process, Capability and Delivery @ (October 2014 - November 2015)
General Manager - Acquisition and Strategy @ (July 2013 - October 2014)
General Manager - Strategy and Analytics @ (January 2010 - June 2013)
General Manager @ (May 2009 - February 2010)
Manager - Quality, Segments and Channels and Contact Centre Manager @ (February 2007 - May 2009)
Marketing Services Manager @ (May 2001 - February 2007)
State Manager Victoria @ (July 1999 - May 2001)
National Business Coach @ (November 1998 - July 1999)
Administration Manager @ (January 1997 - October 1998)
Mark McGraw Education
Western Sydney University
Bachelor of Commerce (B.Com.) (Accounting and Business/Management)
Western Sydney University
Associate Diploma in Business (Accounting and Finance)
Mark McGraw Skills
Agile Methodologies
Analytics
Big Data Analytics
Billing Process
Board Governance
Budgeting
Business Acumen
Business Analysis
Business Case
Business Intelligence (BI)
Business Operations
Business Planning
Business Process
Business Process Improvement
Business Strategy
Business Transformation
Change Management
Coaching
Communication
Contact Center Management
Contact Centers
Continuous Improvement
Corporate Services
Customer Advocacy
Customer Analysis
Customer Experience
Digital Transformation
Enterprise Resource Planning (ERP)
Executive Leadership
Executive Management
Executive Team
Finance
Financial Performance
Fraud Detection
Global Cross-Functional Team Leadership
Governance, Risk Management, and Compliance (GRC)
IT Transformation
Information Technology
Innovation Management
Investment Planning
KPI Implementation
Leadership
Logistics
Logistics Management
Management
Net Promoter Score
Operational Turnaround
Operations Management
Organizational Development
Outsourcing
P&L Accountability
Partner Relationship Management
Performance Benchmarking
Problem Solving
Process Improvement
Procurement
Productivity Improvement
Program Management
Project Delivery
Project Management
Revenue & Profit Growth
Revenue Assurance
Risk Management
Robotic Process Automation (RPA)
S&OP implementation
Segmentation
Service Delivery
Shared Services
Simplification
Speech Analytics
Staff Development
Stakeholder Management
Strategic Planning
Strategic Services
Strategic Thinking
Strategic Vision
Strategy
Talent Management
Telco
Telecommunications
Transportation
Vendor Management
Warehouse Operations
Working Capital Optimization
Mark McGraw Summary
Mark McGraw, based in Melbourne, VIC, AU, is currently a Executive General Manager - Enterprise Simplification at Team Global Express. Mark McGraw brings experience from previous roles at Team Global Express, Sanctuary Lakes Resort Services Ltd, Toll Group and Telstra. Mark McGraw holds a Bachelor of Commerce (B.Com.) in Accounting and Business/Management @ Western Sydney University. With a robust skill set that includes Agile Methodologies, Analytics, Big Data Analytics, Billing Process, Board Governance and more. Mark McGraw has 1 emails and 1 mobile phone numbers on RocketReach.
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