Mark McClure Email & Phone Number

EVP Customer Experience @ Babel Street

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Mark McClure Location

Washington, DC, US

Mark McClure Work

EVP Customer Experience @ (January 2015 - Present)
Director Sales Engineering @ Clarabridge (August 2010 - January 2015)
Manager Support and Training @ Clarabridge (November 2007 - August 2010)
Educational Services Business Development Manager @ (January 2006 - January 2007)
Services Enablement Manager, Americas Channel @ (January 2005 - January 2006)
Services Sales Account Manager @ (January 2002 - January 2005)
Senior Account Executive @ Riptech (January 2000 - January 2002)
Principal Account Manager, Interealty Corp @ Interealty Corp (January 2000 - January 2000)
Senior Product Manager @ Interealty Corp (January 1998 - January 2000)
Principle Systems Support Engineer @ Interealty Corp (January 1995 - January 1998)
Systems Operations Manager @ (January 1994 - January 1995)
Operations Manager @ National Car Rental Association (January 1992 - January 1994)

Mark McClure Education

West Virginia University
Masters (Public Administration)
1990-1992
Radford University
Bachlors (Small Business Administration/Management)
1986-1990

Mark McClure Skills

Acquisitions
Action Planning
Analytical Skills
Budgeting
Builds Relationships
Business Decision Making
Business Development
Business Process
Business Process Improvement
Business Relationship Management
Business Reviews
Business-to-Business (B2B)
CEM
Coaching
Communication
Communication Training
Customer Analysis
Customer Engagement
Customer Experience
Customer Experience Management
Customer Journey Mapping
Customer Lifecycle Management
Customer Relationship Management (CRM)
Customer Retention
Customer Service
Customer Success
Customer Success Operations
Customer Support
Data-driven Decision Making
DataRails
Exceeding Customer Expectations
Executive Leadership
Executive Visibility
Facilitation
Globalization
Growth Strategies
High-Pressure Situations
Industry standards
Key Metrics
Key Performance Indicators
Knowledge Sharing
Management
Mergers & Acquisitions (M&A)
Microsoft Excel
Microsoft Power BI
Onboarding
Operations
Organizational Change Management
Organizational Design
Performance Metrics
Pre-sales
Predictive Analytics
Private Equity
Problem Solving
Process Improvement
Product Adoption
Product Management
Product Support
Project Delivery
Resolving Issues
Resource Allocation
Sales
Salesforce.com
Service Design
Service Processes
Service-Level Agreements (SLA)
Software as a Service (SaaS)
Solutions Engineering
Stakeholder Management
Strategic Leadership
Strategic Services
Strategic Thinking
Strategic Vision
Strategy Alignment
Survey Design
Team Coaching
Team Leadership
Team Management
Team Performance
Team-focused
Technical Communication
Technical Operations
Technical Proficiency
Training Programs
Voice of the Customer
Working with Investors
customer success Strategy

Mark McClure Summary

Mark McClure, based in Washington, DC, US, is currently a EVP Customer Experience at Babel Street. Mark McClure brings experience from previous roles at Clarabridge and Symantec. Mark McClure holds a 1990 - 1992 Masters in Public Administration @ West Virginia University. With a robust skill set that includes Acquisitions, Action Planning, Analytical Skills, Budgeting, Builds Relationships and more. Mark McClure has 1 emails and 1 mobile phone numbers on RocketReach.