Director, Customer Planning Operations @ (October 2014 - July 2020)
Vice President - LAX Hub and West Region @ (September 2013 - September 2014)
Managing Director, Customer Service Policy and Planning @ (April 2011 - September 2013)
Project Manager - 21st Century Ramp @ American Eagle Airlines (May 2009 - April 2011)
Manager of Ramp Services @ American Eagle Airlines (April 2007 - May 2009)
General Manager - CLE @ American Eagle Airlines (August 2004 - April 2007)
General Manager - ICT @ American Eagle Airlines (May 2001 - August 2004)
Mark Matthews Education
Western Governors University
Bachelor of Business Administration (BBA) (Business Administration and Management, General)
2013-2016
Moresteam University
Greenbelt (Lean Six Sigma)
2010-2010
Texas Tech University
N/A (General)
1992-1994
Bowie High School 1988-1992
Mark Matthews Skills
Project Planning
Flights
Airports
Management
Operations Management
Vendor Management
Aircraft Maintenance
Flight Safety
Airlines
Customer Service
Six Sigma
Aviation
Aircraft
Commercial Aviation
Testing
Budgets
Sabre
Airworthiness
Enterprise Software
Aerospace
Strategic Planning
Customer Satisfaction
Team Building
Employee Training
Process Improvement
Program Management
Transportation
Leadership
Contract Negotiation
Team Leadership
Project Management
Policy
Customer Experience
Airport Management
Strategy
Mark Matthews Summary
Mark Matthews, based in Dallas, TX, US, is currently a General Manager, Cargo Ops - DFW at American Airlines. Mark Matthews brings experience from previous roles at American Airlines, Envoy Air, American Eagle Airlines, Inc. and American Eagle Airlines. Mark Matthews holds a 2013 - 2016 Bachelor of Business Administration (BBA) in Business Administration and Management, General @ Western Governors University. With a robust skill set that includes Project Planning, Flights, Airports, Management, Operations Management and more. Mark Matthews has 3 emails and 2 mobile phone numbers on RocketReach.
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