Mark Martins Location
- Dublin, IE
Mark Martins Work
- 2021 -now Manager, Customer Advocacy @
- 2020 -2021 Customer Service Team Lead @
- 2019 -2020 Career Break @ Sabbatical Year - Career Break
- 2018 -2019 Manager of Customer Success, EMEA @
- 2017 -2018 Customer Operations Manager @
- 2016 -2017 Customer Operations Manager @
- 2014 -2016 Customer Engagement Associate (CER 2) - B2B Customer Success @
- 2014 -2014 Customer Engagement Associate (CER 2) @
- 2013 -2014 Customer Engagement Coordinator (CER 1) @
- 2005 -2013 Teacher @
- 2005 -2013 Freelance translator @ Freelance Translation
- 2005 -2013 Private Tutor (English) @ Private Tutor
Mark Martins Education
- Universidade Católica Portuguesa
Translation (English, Spanish)
2001-2005
Mark Martins Skills
- ESL
- Teaching English as a Second Language
- Language Teaching
- Customer Service
- Education
- Languages
- Teamwork
- Motivation
- Flexibility
- Translation
- Training
- English
- Teaching
- Coaching
- Intercultural Communication
- Literature
- Linguistics
- Foreign Languages
- Portuguese
- Management
- Team Management
- Team Leadership
- Social Media
- English as a Second Language (ESL)
- English as a Second Language Esl
- Customer Relationship Management
- Customer Service Management
- Performance Management
- Customer Satisfaction
- Recruiting
- Project Management
- Process Management
- Human Resources
- Business Strategy
- Hiring
- Strategic Planning
- Strategy
- Analytical Skills
- Onboarding
- Operations Management
- Microsoft Excel
- Tableau
- Salesforce.com
- Microsoft Office
- Customer Support
- Leadership
- People Management
- Employee Training
- Organizational Effectiveness
- Cross Functional Team Leadership
- Multinational Team Management
- Customer Centric Solutions
- Coaching and Mentoring
- Team Effectiveness
- KPI Reports
- KPI implementation
- KPI Dashboards
- Performance Metrics
- Customer Service Training
- Operational Efficiency
- Customer Success
- English as a Second Language
Mark Martins Summary
- Mark Martins, based in Dublin, IE, is currently a Manager, Customer Advocacy at Zendesk. Mark Martins brings experience from previous roles at Workhuman, Sabbatical Year - Career Break, Clio - Legal Practice Management Software and SurveyMonkey. Mark Martins holds a 2001 - 2005 Translation in English, Spanish @ Universidade Católica Portuguesa. With a robust skill set that includes ESL, Teaching English as a Second Language, Language Teaching, Customer Service, Education and more. Mark Martins has 3 emails on RocketReach.
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