Mark Manzano Email
Renewal Specialist @ COFENSE
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Mark Manzano Location
- Manila, NCR, PH
Mark Manzano Work
- 2026 -now Renewal Specialist @
- 2022 -2026 Customer Advocate (Customer Success) @
- 2019 -2022 Customer Experience Specialist @
- 2016 -2019 Customer Service Representative III @
- 2015 -2016 Technical Support Representative @
Mark Manzano Education
- Polytechnic University of the Philippines
Bachelor of Arts - BA (Broadcast Communication)
2017-2021 - Western Visayas College of Science and Technology - Lapaz, Iloilo City
Associate's degree (Information Technology)
Mark Manzano Skills
- Spanish
- Customer Education
- CRM Software
- Build Strong Relationships
- Ticketing Systems
- Organization Skills
- Product Knowledge
- Voice of the Customer
- Relationship Building
- Post-Sales
- SMB
- Analytical Skills
- Renewals
- Key Performance Indicators
- Key Metrics
- Cross-team Collaboration
- Customer Relationship Management (CRM)
- Problem Solving
- Customer Retention
- Client Onboarding
- Business Reviews
- CSM
- Security Incident Response
- Cybersecurity Incident Response
- Email Security
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Computer Literacy
- Anti-phishing
- Security Awareness
- Security Awarenes Training
- ChurnZero
- Account Management
- Client Development
- Client Presentation
- Client Coordination
- Customer Satisfaction
- Customer Experience
- Microsoft Products
- Microsoft Power BI
- Team Leadership
- Management
- Communication
- Customer Service
- Technical Support
- Office Administration
- Media Studies
- Information Technology
- Leadership
- Salesforce.com
- Zendesk
- Client Relations
- Client Services
- Client-focused
Mark Manzano Summary
- Mark Manzano, based in Manila, NCR, PH, is currently a Renewal Specialist at COFENSE. Mark Manzano brings experience from previous roles at COFENSE, TDCX, IBEX and TeleTech. Mark Manzano holds a 2017 - 2021 Bachelor of Arts - BA in Broadcast Communication @ Polytechnic University of the Philippines. With a robust skill set that includes Spanish, Customer Education, CRM Software, Build Strong Relationships, Ticketing Systems and more. Mark Manzano has 2 emails on RocketReach.
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