Mark Magale Email
Technical Support Specialist @ Knack
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Mark Magale Location
- Cebu City, PH
Mark Magale Work
- 2024 -now Technical Support Specialist @
- 2017 -2024 Customer Support Manager @
- 2016 -2017 TEAM LEADER – CUSTOMER SUPPORT @ Conduent (Verizon Account)
- 2010 -2016 TEAM LEAD – BILLING OPERATIONS and ASSET MANAGEMENT @ Lexmark Research and Development Corp.
Mark Magale Skills
- IT Escalation
- Service-Level Agreements (SLA)
- Customer Satisfaction (CSAT)
- Interpersonal Skills
- ClientSuccess
- Customer Retention
- Software as a Service (SaaS)
- Customer Relationship Management (CRM)
- Computer Application Training
- Technical Support
- Business Process Outsourcing (BPO)
- Workable Solutions
- Contact Centers
- Team Effectiveness
- Service Desk
- Personnel Management
- Onboarding
- Client Onboarding
- Performance Motivation
- Attitude Change
- Delegation
- Spreadsheets
- Team Performance
- Key Performance Indicators
- Customer Communication
- Project Management
- Client Services
- Operations Management
- Administration
- Account Management
- Policies & Procedures
- Teamwork
- Chat
- Customer Success
- Problem Solving
- KYC Verification
- Email Etiquette
- English
- Data Privacy
- Client Relations
- Customer Satisfaction
- Service Delivery
- Critical Thinking
- Communication
- Customer Service
- Team Leadership
- Business Operations
- Customer Support
- Customer Service Management
- Customer Experience
Mark Magale Summary
- Mark Magale, based in Cebu City, PH, is currently a Technical Support Specialist at Knack. Mark Magale brings experience from previous roles at Formstack, Conduent (Verizon Account) and Lexmark Research and Development Corp.. With a robust skill set that includes IT Escalation, Service-Level Agreements (SLA), Customer Satisfaction (CSAT), Interpersonal Skills, ClientSuccess and more. Mark Magale has 2 emails on RocketReach.
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