Mark MacDonald Email & Phone Number
Senior Vice President, Global Professional Services and Customer Care @ Phenom
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Mark MacDonald Location
- Philadelphia, PA, US
Mark MacDonald Work
- 2025 -now Senior Vice President, Global Professional Services and Customer Care @
- 2022 -2025 Vice President, Global Customer Care @
- 2020 -2022 Vice President, Client Services and Support @
- 2017 -2020 Vice President Client Services @
- 2016 -2017 Vice President of Client Services @
- 2014 -2016 Vice President of Professional Services, East Region @
- 2012 -2014 Vice President, Americas Professional Services - BPM @
- 2011 -2012 Vice President, Americas Professional Services @
- 2009 -2011 Senior Director, Professional Services @
- 2009 -2009 Director, Professional Services - Northeast @
- 2008 -2008 Regional Practice Manager, Northeast @
- 2006 -2007 Life Sciences Practice Manager @
- 2003 -2006 Senior Program Manager @ Pharsight Corporation
- 2001 -2003 Senior Technical Manager @
- 1999 -2001 Technical Manager @ Emax Solution Partners
- 1996 -1999 Staff Consultant @
- 1995 -1996 Sales Engineer @ Acrodyne Industries
Mark MacDonald Education
- Saint Joseph's University
Master Of Business Administration
1999-2005 - Villanova University
Bachelor Of Engineering (Electrical Engineering, Business)
1991-1995
Mark MacDonald Skills
- Process Improvement
- Revenue Recognition
- P&L Management
- Customer Service
- Customer Retention
- Customer Satisfaction
- Customer Experience
- Rapid Revenue Growth
- Vendor Management
- Enterprise Software
- CRM
- Professional Services
- Business Development
- Management
- Consulting
- Project Management
- Account Management
- Go-to-market Strategy
- Leadership
- Executive Management
- Product Development
- Forecasting
- Channel Partners
- Solution Selling
- Salesforce.com
- Strategy
- Change Management
- IT Strategy
- Program Management
- Pre-sales
- Cloud Computing
- SaaS
- Business Intelligence
- Enterprise Architecture
- Business Process Design
- Customer Relationship Management (CRM)
- Integration
- Software as a Service (SaaS)
Mark MacDonald Summary
- Mark MacDonald, based in Philadelphia, PA, US, is currently a Senior Vice President, Global Professional Services and Customer Care at Phenom. Mark MacDonald brings experience from previous roles at Phenom and TargetX. Mark MacDonald holds a 1999 - 2005 Master Of Business Administration @ Saint Joseph's University. With a robust skill set that includes Process Improvement, Revenue Recognition, P&L Management, Customer Service, Customer Retention and more. Mark MacDonald has 1 emails and 3 mobile phone numbers on RocketReach.
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