Mark Luffman Email
CX Engineer @ Acceleraate
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Mark Luffman Location
- Bath, GB
Mark Luffman Work
- 2024 -now CX Engineer @
- 2023 -2024 Customer Success Manager @
- 2009 -2022 Director of Technology and Solutions @
- 2008 -2009 Technical Project Management (Contract) @ Orange PCS Ltd
- 2007 -2008 Support Consultant (Contract) @ Orange PCS Ltd
- 2006 -2009 Contact Centre Consultant @ Xcentra Ltd
- 2006 -2007 Genesys Consultant (Contract) @
- 2005 -2006 Delivery Manager - Intelligent Routing Services @ Orange PCS Ltd
- 2002 -2005 Senior Support Engineer (Perm) @ Orange PCS Ltd
- 2001 -2001 Senior Support Engineer (Contract) @ Orange PCS
- 2001 -2001 Independent Consultant @
- 2000 -2001 Telecoms Manager @
- 1998 -2000 Business Application Consultant @
Mark Luffman Education
- Broadlands Comprehensive School 1985-1990
Mark Luffman Skills
- Technical Management
- Technical Design
- Technical Project Management
- Contact Center Design
- Program Management
- Business Strategy
- Business Management
- Business Continuity
- Telecommunications
- Telephony Systems
- Technical Support
- VoIP
- SIP
- Company Management
- Change Management
- Systems Analysis
- Business Process
- Help Desk Management
- Contact Centre Management
- Workforce Management
- IT Operations
- Outsourcing
- Offshore Project Management
- TDM
- Contact Centers
- Software
- Genesys
- Intelligent Call Routing
- Management
- Microsoft Excel
- Integration
- Business Development
- Marketing
Mark Luffman Summary
- Mark Luffman, based in Bath, GB, is currently a CX Engineer at Acceleraate. Mark Luffman brings experience from previous roles at Marlin Communications, IISAS Ltd and Orange PCS Ltd. Mark Luffman holds a 1985 - 1990 Broadlands Comprehensive School. With a robust skill set that includes Technical Management, Technical Design, Technical Project Management, Contact Center Design, Program Management and more. Mark Luffman has 1 emails on RocketReach.
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