Mark Luffman Email
CX Engineer @ Acceleraate
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Mark Luffman Location
- Bath, GB
Mark Luffman Work
- CX Engineer @ (December 2024 - Present)
- Customer Success Manager @ (September 2023 - December 2024)
- Director of Technology and Solutions @ (July 2009 - May 2022)
- Technical Project Management (Contract) @ Orange PCS Ltd (November 2008 - October 2009)
- Support Consultant (Contract) @ Orange PCS Ltd (September 2007 - November 2008)
- Contact Centre Consultant @ Xcentra Ltd (August 2006 - July 2009)
- Genesys Consultant (Contract) @ (August 2006 - September 2007)
- Delivery Manager - Intelligent Routing Services @ Orange PCS Ltd (September 2005 - July 2006)
- Senior Support Engineer (Perm) @ Orange PCS Ltd (March 2002 - September 2005)
- Senior Support Engineer (Contract) @ Orange PCS (April 2001 - October 2001)
- Independent Consultant @ (January 2001 - April 2001)
- Telecoms Manager @ (January 2000 - January 2001)
- Business Application Consultant @ (January 1998 - January 2000)
Mark Luffman Education
- Broadlands Comprehensive School 1985-1990
Mark Luffman Skills
- Technical Management
- Technical Design
- Technical Project Management
- Contact Center Design
- Program Management
- Business Strategy
- Business Management
- Business Continuity
- Telecommunications
- Telephony Systems
- Technical Support
- VoIP
- SIP
- Company Management
- Change Management
- Systems Analysis
- Business Process
- Help Desk Management
- Contact Centre Management
- Workforce Management
- IT Operations
- Outsourcing
- Offshore Project Management
- TDM
- Contact Centers
- Software
- Genesys
- Intelligent Call Routing
- Management
- Microsoft Excel
- Integration
- Business Development
- Marketing
Mark Luffman Summary
- Mark Luffman, based in Bath, GB, is currently a CX Engineer at Acceleraate. Mark Luffman brings experience from previous roles at Marlin Communications, IISAS Ltd and Orange PCS Ltd. Mark Luffman holds a 1985 - 1990 Broadlands Comprehensive School. With a robust skill set that includes Technical Management, Technical Design, Technical Project Management, Contact Center Design, Program Management and more. Mark Luffman has 1 emails on RocketReach.
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