Mark Lloyd Email
Information Technology Help Desk Manager @ Artemis
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Mark Lloyd Location
- Codicote, GB
Mark Lloyd Work
- Information Technology Help Desk Manager @ (October 2024 - Present)
- EUC Manager @ (October 2019 - October 2024)
- Service Desk Manager @ (February 2016 - October 2019)
- Service Desk Team Leader @ (May 2014 - February 2016)
- Senior Service Desk Analyst @ (April 2013 - May 2014)
- Senior Service Desk Analyst @ (January 2011 - April 2013)
- Service Desk Analyst @ (July 2010 - August 2011)
- Junior Application Developer (Summer Placement) @ (June 2008 - September 2008)
Mark Lloyd Education
- University of the West of England
BA (Hons) (Business Information Systems)
2006-2009 - Richard Hale Sixth Form
A-level (Information Technology, ,,)
2004-2006 - Richard Hale
GCSE (11 )
1999-2004 - University of the West of England, Bristol
Bachelor of Arts (Management Information Systems, General)
- Richard Hale
Information Technology
- Richard Hale School
11 GCSEs grade A-C
Mark Lloyd Skills
- Analytical Skills
- Application Packaging
- Asset Management
- BigHand Digital Dictation
- Blackberry
- Building Relationships
- Citrix
- Client Relations
- Communication
- Continuous Improvement
- Customer Experience
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Desk Top Support
- Escalation Process
- FileSite
- Help Desk Support
- IT Leadership
- IT Management
- IT Service Management
- ITIL
- ITIL Certified
- ITIL Process
- Incident Management
- KPI Reporting
- Management
- Microsoft 365
- Microsoft Intune
- Microsoft Office
- Operational Efficiency
- Oracle
- Oracle Application Express
- Outlook
- Patch Management
- Performance Reporting
- Problem Management
- Relationship Building
- Relationship Management
- Remote Team Management
- Reporting
- Reporting & Analysis
- Resource Management
- SDLC
- Security Patch Management
- Service Delivery
- Service Desk
- Service Improvement
- Service Levels
- Service-Level Agreements (SLA)
- ServiceNow
- Software Documentation
- Stakeholder Engagement
- Standard Operating Procedure (SOP)
- Team Leadership
- Team Management
- Technical Support
- Training
- Vendor Management
- Windows
- Windows 7
Mark Lloyd Summary
- Mark Lloyd, based in Codicote, GB, is currently a Information Technology Help Desk Manager at Artemis. Mark Lloyd brings experience from previous roles at NTT, Saba and Plan-Net plc. Mark Lloyd holds a 2006 - 2009 BA (Hons) in Business Information Systems @ University of the West of England. With a robust skill set that includes Analytical Skills, Application Packaging, Asset Management, BigHand Digital Dictation, Blackberry and more.
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