Mark Lipkin Email & Phone Number
Senior Program Manager, Contact Center Agent Tools | Meta Reality Labs @ Meta
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Mark Lipkin Location
- California, United States
Mark Lipkin Work
- 2024 -now Senior Program Manager, Contact Center Agent Tools | Meta Reality Labs @
- 2021 -2023 Voice of the Customer Program Director @
- 2020 -2021 Survey Management Consultant @
- 2019 -2020 Senior Program Manager, Customer Experience @
- 2019 -2019 Market Research Management Consultant @
- 2018 -2018 Strategy Consultant, Customer Experience Strategy @
- 2016 -2018 Portfolio Lead, Customer Experience Strategy @
- 2012 -2016 Customer Loyalty (Customer Experience) Program Manager @
- 2011 -2012 Customer Experience Program Manager @
Mark Lipkin Education
- Kellogg School of Management, Northwestern University
- University of Michigan
Mark Lipkin Skills
- Key Performance Indicators
- Business Insights
- Data Analysis
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Program Management
- Cross-functional Team Leadership
- CRM
- Customer Satisfaction
- Strategy
- Process Improvement
- Customer Relationship Management (CRM)
- Product Management
- Product Marketing
- Project Management
- Strategic Planning
- Business Strategy
- Competitive Analysis
- Business Development
- Cloud Computing
- Consulting
- Vendor Management
- Customer Experience
- Customer Insight
- Integration
- Enterprise Software
- Salesforce.com
- SaaS
- Management
- Team Leadership
- Leadership
- Quantitative Research
- Qualitative Research
- Training
- Problem Solving
- Business-to-Business (B2B)
- Continuous Improvement
- Security
- Post-sales Support
- FinTech
- Financial Services
- Strategic Initiatives
- Survey Research
- Net Promoter Score
- Contact Centers
- Voice of the Customer
- Customer Journeys
- Customer Experience Management
- Strategic Thinking
- Marketing Strategy
- Customer Relationship Management Crm
- Cross Functional Team Leadership
- Customer Relationship Management
- Business to Business
- Post Sales Support
Mark Lipkin Summary
- Mark Lipkin, based in California, United States, is currently a Senior Program Manager, Contact Center Agent Tools | Meta Reality Labs at Meta. Mark Lipkin brings experience from previous roles at RingCentral, Wells Fargo and Equinix. Mark Lipkin holds a Kellogg School of Management, Northwestern University. With a robust skill set that includes Key Performance Indicators, Business Insights, Data Analysis, Microsoft PowerPoint, Microsoft Word and more. Mark Lipkin has 4 emails and 2 mobile phone numbers on RocketReach.
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