Mark Leese Email
Head of Policy and Transformation @ NHS England
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Mark Leese Location
- Doncaster, GB
Mark Leese Work
- 2022 -now Head of Policy and Transformation @
- 2016 -2022 Head of Operational Service Delivery (NHS 111 and Integrated Urgent Care) @
- 2021 -2022 Associate Director Integrated Urgent Care @
- 2015 -2016 Service Development and Relationship Manager @
- 2012 -2015 Customer Relationship Manager @
- 2006 -2012 Corporate Complaints and Service Improvement Manager @
- 2004 -2006 Customer Service Projects and Performance Officer @
- 2001 -2004 Customer Service Team Leader @ Royal Mail
- 1999 -2001 Customer Service Manager @
- 1998 -1999 Customer Services Officer @
Mark Leese Education
- University of Birmingham
Master of Science - MSC (Healthcare Leadership)
2015-2017 - Leeds Metropolitan University
Post Graduate Certificate in Management (Business Administration and Management, General)
2010-2011 - Institute of Occupational Safety and Health
Certificate (Occupational Safety and Health Technology/Technician)
2008-2008 - Dearne Valley College
(ILM) Certificate in Supervisory Management (Business Administration and Management, General)
2001-2002 - Dearne Valley College
(ISM) Managing with Information and Technology (Business Administration and Management, General)
2001-2002 - The University of Hull
B A Honours, 2:1 classification (Special History)
1994-1997 - Edlington School
A-levels
1992-1994 - Edlington School
GCSE
1992-1994 - University of Birmingham
MSC Healthcare Leadership (Health)
2015
Mark Leese Skills
- Performance Management
- Service Improvement
- Management
- Customer Service
- Local Government
- Contact Centers
- Complaint Management
- Complaints Investigations
- Contact Centre Management
- Service Transformation
- Project Management
- Compliance
- Auditting
- Information Governance
- Report Writing
- Business Objects
- Microsoft Office
- Driving License
- Flexibility
- Customer Oriented
- Commercial Awareness
- Root Cause Analysis
- Quality Management
- Analysis
- Solution Development
- Client Liaison
- Manage Client Relationships
- Information Analysis
- Business Continuity Planning
- Risk Management
- Contract Management
- Strategic Planning
- Change Management
- Program Management
- Business Analysis
Mark Leese Summary
- Mark Leese, based in Doncaster, GB, is currently a Head of Policy and Transformation at NHS England. Mark Leese brings experience from previous roles at Yorkshire Ambulance Service NHS Trust. Mark Leese holds a 2015 - 2017 Master of Science - MSC in Healthcare Leadership @ University of Birmingham. With a robust skill set that includes Performance Management, Service Improvement, Management, Customer Service, Local Government and more. Mark Leese has 1 emails on RocketReach.
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