Customer Success Manager @ (January 2025 - September 2026)
Technical Support Manager @ (February 2024 - January 2025)
Manager Technical Support @ (February 2022 - December 2023)
Technical Support Engineer @ (July 2017 - February 2022)
Information Technology Consultant @ (September 2014 - June 2017)
Software Engineer @ (August 2014 - June 2017)
Mark Laverty Education
Queen's University Belfast
Master of Science (MSc) (Software Development)
2013-2015
Queen's University Belfast
Bachelor's degree (HISTORY)
2010-2013
Mark Laverty Skills
Agile Methodologies
Application Support
Coaching & Mentoring
Communication
Confluence
Customer Escalation Management
Customer Relationship Management (CRM)
HTML
Inter-departmental Collaboration
JIRA
Java
Linux
Microsoft Excel
Problem Solving
SQL
Shell Scripting
Summit FT
Team Leadership
Technical Support
Troubleshooting
UC4
Unix
Visual Basic for Applications (VBA)
Windows
network+
Mark Laverty Summary
Mark Laverty, based in Boston, MA, US, is currently a Senior Customer Success Manager at Cloudsmith. Mark Laverty brings experience from previous roles at Nucleus Security, Vanta and Rapid7. Mark Laverty holds a 2013 - 2015 Master of Science (MSc) in Software Development @ Queen's University Belfast. With a robust skill set that includes Agile Methodologies, Application Support, Coaching & Mentoring, Communication, Confluence and more. Mark Laverty has 3 emails and 1 mobile phone numbers on RocketReach.
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