Mark Kramer Email & Phone Number
Director Customer Experience (focus Customer Data, IT and Tooling) @ KLM Royal Dutch Airlines
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Mark Kramer Location
- Amsterdam, NH, NL
Mark Kramer Work
- 2018 - now Director Customer Experience (focus Customer Data, IT and Tooling) @
- 2014 - 2019 Senior Manager Customer Relations and Interactions @
- 2012 - 2014 Strategy Manager Recovery @
- 2007 - 2012 Product Strategy Manager @
- 2005 - 2007 Head of Operational Support Outstations @
- 2003 - 2005 Business Consultant @
- 1998 - 2003 Regional Service Manager @
- 1997 - 1998 Assistant F and B Manager and Banqueting manager @
Mark Kramer Education
- CCXP Certified Customer Experience Professional 2020 - 2020
- Beeckestijn Business School
Post doctoral CRM Leadership & strategy (POST DOC CRM leadership)
2014 - 2014 - ESSEC Business School
Executive Marketing
2011 - 2011 - Hotelschool The Hague
Bachelor's degree (Finance)
1993 - 1997 - Baudartius College
University entrance level
1991 - 1992 - Stedelijk Lyceum Zutphen
Secondary school
1985 - 1990
Mark Kramer Skills
- Leadership
- Customer Experience
- Taking An Outside In Perspective
- Customer Relationship Management Crm
- Aviation
- Social Media
- Customer Retention
- Customer Satisfaction
- Business Development
- Communication Skills
- Self Starter
- Revenue Analysis
- Digital Marketing
- Reliable Truckload Carrier
- Strategy
- Management Consulting
- Building Relationships
- Operations Management
- Marketing
- Pricing Strategy
- Change Management
- Airports
- Product Management
- Customer Service
- Business Strategy
- Management
- Product Development
- Outsourcing
- Airlines
- Marketing Strategy
- Multi Channel Campaign Management
- Customer Value
- International Working
- CRM
- Service Recovery
- Pricing
- Customer Relationship Management
- Teammanagement
- Teambuilding
Mark Kramer Summary
- Mark Kramer, based in Amsterdam, NH, NL, is currently a Director Customer Experience (focus Customer Data, IT and Tooling) at KLM Royal Dutch Airlines. Mark Kramer brings experience from previous roles at Air France-KLM and KLM. Mark Kramer holds a 2020 - 2020 CCXP Certified Customer Experience Professional. With a robust skill set that includes Leadership, Customer Experience, Taking An Outside In Perspective, Customer Relationship Management Crm, Aviation and more. Mark Kramer has 1 emails and 1 mobile phone numbers on RocketReach.
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Top KLM Royal Dutch Airlines Employees
Maarten Stienen
COO and managing director
The Hague, ZH, NL
Bart de Vries
Vice President Safety and Compliance Organisation
Amsterdam, NH, NL
Marianne van Wensen
VP Baggage Services
Netherlands
Kevin Duijndam
VP Digital Marketing
The Hague, ZH, NL
Marleen van de Pol
Director Revenue Management
Amsterdam, NH, NL
Volkert Paap
Vice President Technology and Technical Innovation
Amstelveen, NH, NL
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