Mark Jess Email
Director, Customer Support @ Arity
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Mark Jess Location
- New York, NY, US
Mark Jess Work
- 2022 -2026 Director Technical Support @
- now
- 2021 -2022 Customer Success Executive (Delivery) @
- 2019 -2021 Director | Global Head of Networking and Unified Communications | Global Head of SaaS and AI Support @
- 2015 -2021 Director @
- 2016 -2018 Senior Manager – Global Head of Unified Communications @
- 2015 -2015 Manager – Unified Communications @
- 2014 -2015 Service Delivery Team Lead and Senior UC and Network Engineer @ Pepperstorm Pty Ltd
- 2014 -2014 Senior UC and Network Engineer @ UXC (a CSC Company)
- 2012 -2014 Advanced Services Engineer @
- 2006 -2012 Network and VoIP Engineer @ IP Gateway
- 2022 -now Director, Customer Support @
- 2014 -2015 Service Delivery Team Lead and Senior UC Engineer @ Pepperstorm Pty Ltd
- 2002 -2006 Network and Systems Administrator @ JSP Partners
- 2014 -2014 Senior UC Engineer @ UXC (a CSC Company)
Mark Jess Education
- Charles Sturt University
Master of Networking and Systems Administration
2014
Mark Jess Skills
- Customer Support
- Operational Excellence
- Creative Strategy
- Skilled Multi-tasker
- Business Strategy
- Thought Leadership
- Emotional Intelligence
- Executive Leadership
- Team Building
- Interpersonal Skills
- Problem Solving
- Customer Experience
- People Management
- Customer Success
- Automation
- Solution Architecture
- Unified Communications
- Operations Management
- ITIL
- Business Process Improvement
- Strategic Planning
- IT Strategy
- Vendor Management
- Cloud Computing
- Agile Methodologies
- Service Delivery
- Data Center
- Security
- Budgeting
- IT Management
- Change Management
- Microsoft Azure
- Amazon Web Services (AWS)
- Leadership
- Management
- Customer Service
- Technical Leadership
- Team Management
- Cross-functional Team Leadership
- Business Process Automation
- Networking
- Software Defined Networking
- Strategy Execution
- C-Level Communications
- IT Infrastructure Management
- Operational Execution
- Process Improvement
- ITIL Process
- Google Cloud Platform (GCP)
Mark Jess Summary
- Mark Jess, based in New York, NY, US, is currently a Director, Customer Support at Arity. Mark Jess brings experience from previous roles at Allstate, Cisco and Amelia, an IPsoft Company. Mark Jess holds a Master of Networking and Systems Administration @ Charles Sturt University. With a robust skill set that includes Customer Support, Operational Excellence, Creative Strategy, Skilled Multi-tasker, Business Strategy and more. Mark Jess has 3 emails on RocketReach.
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