Mark Jay Juarez Email
Process Trainer @ IBM
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Mark Jay Juarez Location
- Manila, Philippines
Mark Jay Juarez Work
- 2022 -now Process Trainer @
- 2022 -2022 Associate Process Trainer @
- 2017 -2022 Training Support Lead and Call Center Associate @
- 2016 -2017 Financial Services Representative @
- 2015 -2016 Technical Support Specialist @
- 2011 -2015 Process Developer @
- 2010 -2011 Customer Service Representative @ NCO Group
- 2009 -2010 Faculty @ FASS INTELLI College
Mark Jay Juarez Education
- Philippine School of Business Administration
Bachelor of Science (B.S.) (Business Administration and Management, General)
2011-2014
Mark Jay Juarez Skills
- Customer Service Operations
- Call Center Development
- Insurance
- Call Center Administration
- Team Building
- Administrative Assistance
- Team Leadership
- Data Management
- Data Visualization
- Customer-Focused Service
- Client Relations
- Change Management
- Customer Marketing
- Cold Calling
- Customer Service Management
- Training and Development (HR)
- Leadership
- Talent Management
- Customer Satisfaction
- Customer Experience
- Organization Skills
- Interpersonal Skills
- Teamwork
- Attention to Detail
- Workload Prioritization
- Problem Solving
- Insurance Policies
- Zoom
- Training Coordination
- Instructor-led Training
- BPO
- Transition Management
- MIS
- Soft Skills
- Team Management
- Outsourcing
- Service Delivery
- Process Management
- Offshoring
- Employee Engagement
- Vendor Management
- Six Sigma
- Performance Management
- Call Centers
- SAS
- Time Management
- Virtual Office
- Virtual Work
- Customer Communication
- Customer Support
- Emotional Intelligence
- Business Intelligence (BI)
- Data Analytics
- Blackboard
- Canvases
- E-Learning
- Instructional Design
- Moodle
- Teaching
- Customer Loyalty
- Customer Relationship Management (CRM)
- Customer Retention
- Active Listening
- Customer Service
- Change Readiness
- Easily Adaptable
- Personal Development
- Organizational Leadership
- Relationship Building
- Communication
- Interpersonal Relationships
- Call Control
- Interpersonal Communication
Mark Jay Juarez Summary
- Mark Jay Juarez, based in Metro Manila, Philippines, is currently a Process Trainer at IBM. Mark Jay Juarez brings experience from previous roles at AIG, Remitly and Wipro Limited. Mark Jay Juarez holds a 2011 - 2014 Bachelor of Science (B.S.) in Business Administration and Management, General @ Philippine School of Business Administration. With a robust skill set that includes Customer Service Operations, Call Center Development, Insurance, Call Center Administration, Team Building and more. Mark Jay Juarez has 2 emails on RocketReach.
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