Mark Hynes Email & Phone Number
Contact Centre Manager @ FortisBC
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Mark Hynes Location
- New Westminster, BC, CA
Mark Hynes Work
- 2016 -now Contact Centre Manager @
- 2011 -now Contact Centre Team Manager @
- 2010 -2010 Service Delivery Team Leader @
- 2009 -2010 Call Centre Operations Manager @
- 2008 -2009 Taxpayer Service Agent @
- 2006 -2009 Call Centre Team Manager @ Convergys
- 2003 -2006 Call Centre Agent @ Convergys
- 2000 -2003 Royal Service Agent and Doorman @
Mark Hynes Education
- Memorial University, Newfoundland and Labrador
BA (Sociology/Business)
1998-2002
Mark Hynes Skills
- Call Center
- Hiring
- Customer Service
- Coaching
- Team Leadership
- Recruiting
- Performance Management
- Customer Satisfaction
- Employee Relations
- Leadership
- Call Centers
- Management
- Customer Experience
- Change Management
- Operations Management
- Team Building
- Process Improvement
- Human Resources
- Talent Acquisition
- Training
- Employee Engagement
- Service Delivery
- Time Management
- Business Process
- Contact Centers
- Business Process Improvement
- Employee Training
- Teamwork
- Strategic Planning
- Hospitality
- Project Management
Mark Hynes Summary
- Mark Hynes, based in New Westminster, BC, CA, is currently a Contact Centre Manager at FortisBC. Mark Hynes brings experience from previous roles at FortisBC, MindField Group, Contemporary Security Canada and Canada Revenue Agency. Mark Hynes holds a 1998 - 2002 BA in Sociology/Business @ Memorial University, Newfoundland and Labrador. With a robust skill set that includes Call Center, Hiring, Customer Service, Coaching, Team Leadership and more. Mark Hynes has 2 emails and 1 mobile phone numbers on RocketReach.
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