Mark Hughes Email & Phone Number
Senior Customer Service Manager UK and Ireland @ Viking UK
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Mark Hughes Location
- Coventry, England, GB
Mark Hughes Work
- Senior Customer Service Manager UK and Ireland @ (July 2024 - Present)
- Channel Lead (Senior Customer Operations Manager) @ (January 2022 - March 2024)
- Service Delivery Manager - Telesales @ (March 2018 - December 2021)
- Outbound Sales Manager @ (September 2016 - February 2018)
- Retention Team Manager @ (August 2015 - August 2016)
- Sales Team Lead @ (July 2012 - August 2015)
- Universal Advisor @ (September 2011 - July 2012)
Mark Hughes Education
- Coventry University
Bachelor of Arts (BA) (Fine and Studio Arts)
2008-2011
Mark Hughes Skills
- Coaching
- Customer Experience
- Performance Management
- Call Centers
- Time Management
- Change Management
- Insurance
- Team Motivation
- Presentation Skills
- Team Leadership
- Sales
- Customer Service
- Management
- People Management
- Leading Positive Change
- Microsoft Office
- Regulatory Compliance
- Art
- Team Building
- Oil Painting
- Sales Management
- HR Policies
- Drawing
- Sickness Absence Management
- Spreadsheets
- Disciplinary Action
- Positive Work Environment
- First Aid
- Customer Retention
- Leadership
- Training
- Team Management
- Communication
- Process Improvement
- Recruiting
- Customer Satisfaction
- Interviews
- Stakeholder Management
- Interviewing
- Business Analysis
- Negotiation
- Strategic Planning
- Microsoft Excel
- Business Process Improvement
- Project Management
- Service Delivery
Mark Hughes Summary
- Mark Hughes, based in Coventry, England, GB, is currently a Senior Customer Service Manager UK and Ireland at Viking UK. Mark Hughes brings experience from previous roles at Shell Energy, Shell Energy Retail and First Utility. Mark Hughes holds a 2008 - 2011 Bachelor of Arts (BA) in Fine and Studio Arts @ Coventry University. With a robust skill set that includes Coaching, Customer Experience, Performance Management, Call Centers, Time Management and more. Mark Hughes has 1 emails and 1 mobile phone numbers on RocketReach.
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