Mark Hoy Email & Phone Number
SVP - Engineering Manager - Voice Recording and Analytics and Voice Product Management @ Citi
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Mark Hoy Location
- Dartford, GB
Mark Hoy Work
- SVP - Engineering Manager - Voice Recording and Analytics and Voice Product Management @ (January 2020 - Present)
- VP - Global Voice Recording and Surveillance Architect Lead @ (May 2014 - January 2020)
- VP - Global Voice Recording Support manager @ (October 2012 - May 2014)
- VP - Global Subject Matter Expert - Voice Recording @ (April 2011 - October 2012)
- AVP - Regional Subject Matter Expert - Voice Recording @ (February 2010 - April 2011)
- Senior Onsite Engineer @ (February 2007 - February 2010)
- Senior Engineer (South of England) @ (February 2001 - February 2007)
- Technical Specialist Engineer (South of England) @ (January 2000 - February 2001)
- Senior Onsite Engineer (For Business Systems) @ (November 1998 - January 2000)
- Trainee Installation and Service Engineer (UK) @ (July 1997 - November 1998)
Mark Hoy Education
- The Albany School
Mark Hoy Skills
- Windows
- SQL
- Customer Relations
- Telecommunications
- Troubleshooting
- MySQL
- Customer Service
- ITIL
- Vendor Management
- Account Management
- Integration
- Call Centers
- VoIP
- Strategy
- voice recording
- Business Analysis
- Disaster Recovery
- Management
- Networking
- Enterprise Software
- NICE Call Recording
- Cybertech Call Recording
- Nice Analytics
- Risk Management
- Data Center
- Infrastructure
- Telephony
- Cloud Computing
- Process Improvement
- Microsoft Word
- Training
- Project Management
- Customer Experience
- Team Management
- Team Leadership
- Professional Services
Mark Hoy Summary
- Mark Hoy, based in Dartford, GB, is currently a SVP - Engineering Manager - Voice Recording and Analytics and Voice Product Management at Citi. Mark Hoy brings experience from previous roles at Citi. Mark Hoy holds a The Albany School. With a robust skill set that includes Windows, SQL, Customer Relations, Telecommunications, Troubleshooting and more. Mark Hoy has 1 emails and 2 mobile phone numbers on RocketReach.
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