Mark Horsell Email
New Car Sales Consultant @ Wayne Phillis Automotive
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Mark Horsell Location
- Adelaide, SA, AU
Mark Horsell Work
- New Car Sales Consultant @ (November 2023 - Present)
- Customer Service Manager @ (January 2019 - February 2024)
- Customer Service Manager @ (January 2016 - January 2019)
- Customer Service Manager @ (January 2014 - January 2016)
- Help Desk Manager @ Adam Internet (November 2012 - November 2014)
- Complaints Manager @ Adam Internet (November 2011 - November 2012)
- Service Delivery Manager @ Adam Internet (November 2010 - November 2011)
- Contact Center Team Leader @ Adam Internet (November 2009 - November 2010)
- Manufacturing Team Lead @ (January 2004 - September 2009)
Mark Horsell Education
- Australian Institute of Business
MASTERS (Business Administration and Management, General)
2019-2021 - Christies Beach High School
Mark Horsell Skills
- Sales
- People Development
- Employee Engagement
- Customer Experience
- Contact Centers
- Operational Management
- Telecommunications
- Performance Management
- Call Centers
- Service Delivery
- Customer Satisfaction
- Recruiting
- Customer Retention
- Process Improvement
- Business Process Improvement
- Account Management
- Change Management
- Vendor Management
- Operational Excellence
- Customer Relationship Management (CRM)
- Project Management
- Team Leadership
- Management
- Team Management
- Leadership
- Coaching
- Time Management
- Excellent interpersonal skills
- Stakeholder Management
- Customer Service
- People Management
- Operational Efficiency
- Able to coach and mentor staff towards meeting key business KPIs and scorecards
- Strong ability to lead by example, inspire and empower others to action
- Methodical and rigorous approach to achieving tasks and objectives
- Effective communication skills with people of all ages
- knowledge of the Telecommunications Act, ACIF/comms alliance industry codes.
- Strong business acumen
- High tolerance level and a high resilience to problems and setbacks
- logical and methodical approach to achieving tasks, objectives and targets
- Objectives and Targets
- Knowledge of the Telecommunications Act
- Acif/Comms Alliance Industry Codes
- Logical and Methodical Approach to Achieving Tasks
- Microsoft Office
- Inspire and Empower Others to Action
- Business Analysis
- Customer Relationship Management Crm
- Strong Ability to Lead by Example
- Customer Relationship Management
Mark Horsell Summary
- Mark Horsell, based in Adelaide, SA, AU, is currently a New Car Sales Consultant at Wayne Phillis Automotive. Mark Horsell brings experience from previous roles at TPG Telecom, Internode, iiNet and Adam Internet. Mark Horsell holds a 2019 - 2021 MASTERS in Business Administration and Management, General @ Australian Institute of Business. With a robust skill set that includes Sales, People Development, Employee Engagement, Customer Experience, Contact Centers and more. Mark Horsell has 2 emails on RocketReach.
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