Mark Hollis Email & Phone Number

Customer Service Manager

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Mark Hollis Location

Portland, OR, US

Mark Hollis Work

2025 -now Director of Operations, Member and Provider Services @
2025 -2025 Director, Health Plan Customer Experience and Support @
2024 -2024 Director of Patient Support @
2022 -2024 Customer Experience Program Manager, Plans and Networks @
2021 -2022 Head Of Operations @
2021 -2021 Head of Member Navigation @ Sherlock Retirement
2019 -2021 National Director, Member Services @
2019 -2019 Head of Global Operations @
2016 -2019 Senior Operations Manager, Sales Enablement @
2016 -2016 Head Of Account Management @
2014 -2016 Senior Operations Manager, Member Advocacy @
2010 -2014 Customer Service Manager @ Castlight Health
now Customer Service Manager @ Castlight Health
2009 -2010 Customer Service Consultant @ independent
2007 -2009 Director, Customer Relations @ Credo Mobile/Working Assets
2004 -2007 Director, Client Relations @ ACS
2003 -2004 Director of Sales @ Zairmail
now Director of Sales @ Zairmail
2000 -2003 Operations Director @ Calibrus
now Operations Director @ Calibrus
1994 -2000 Staff Development Specialist, English Department Chair, English Teacher @
1987 -1994 Manager @ Houle Books
now Manager @ Houle Books

Mark Hollis Education

Prescott College
(Teaching Certificate)
Arizona State University
B.A. (English)
Prescott College
Diploma of Education (English/Language Arts Teacher Education)
University of California, Berkeley
Intensive Language Workshop (Latin)

Mark Hollis Skills

CRM
Customer Relations
Microsoft Word
Management
Cross Functional Team Leadership
Customer Retention
Call Centers
Client Relations
Teaching
Client Services
Operations Management
Enterprise Software
Customer Service
Strategic Planning
Social Media
Recruiting
New Business Development
Team Leadership
Performance Management
Software as a Service Saas
Leadership
Operations
Sales
Public Speaking
Process Improvement
Lead Generation
Project Planning
SaaS
Telecommunications
Account Management
Start Ups
Team Building
Customer Experience
Workforce Management
Contract Negotiation
Services
Customer Relationship Management Crm
Online Advertising
Retention
Call Center
Salesforce.com
Business Process Improvement
BPO
Contact Center Operations
Vendor Management
Customer Satisfaction
Microsoft Office
Summarizing
Vendors
Traits
User Experience
Business Reviews
Motivational Speaking
Access Control
Convert
New Opportunities
Contact Centers
Temporary Placement
Revenue
Diesel
Director level
Financial Statements
Outsourcing
Line of Business
Resume
Chat
Forecasting
System
Business Services
Cell
Performance Appraisal
Account Executives
Engineering
Reports
Trains and Add Rails
Partnerships
Analysis
Executive Search
Financial Responsibilities
Intellectual
Houston
Csat
Selecting
Accountability
Communication
Business Alignment
Emotional Intelligence
Interactive Advertising
Mid Market
Technical Support
Pipelines
Paths
Project
Engagement
Empathy
Nike
Cloud Computing
Pricing
Intelligence
Transparency
Ptp
Sprint
Predictive Analytics
Reviews
Resolve Issues
Concerts
Roadshows
Knowledge Base
Manufacturing
Telephony
Xerox
Sense of Urgency
Intense
Staff Development
Delivery
Employee Benefits
Automation
Selling
Sales Operations
Customer Support
Salesforce.com Administration
RFP Generation
Sales Enablement
Data Analysis
Business Development
Negotiation
Organizational Culture
Net Promoter Score
Third Party Vendor Management
Customer Service Operations
Customer Relationship Management
Software as a Service

Mark Hollis Summary

Mark Hollis, based in Portland, OR, US, is currently a Customer Service Manager at Castlight Health. Mark Hollis brings experience from previous roles at Firefly Health, Impilo and Banner Health. Mark Hollis holds a Prescott College. With a robust skill set that includes CRM, Customer Relations, Microsoft Word, Management, Cross Functional Team Leadership and more. Mark Hollis has 2 emails and 4 mobile phone numbers on RocketReach.