Mark Hollis Email & Phone Number
Customer Service Manager
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Mark Hollis Location
- Portland, OR, US
Mark Hollis Work
- 2025 -now Director of Operations, Member and Provider Services @
- 2025 -2025 Director, Health Plan Customer Experience and Support @
- 2024 -2024 Director of Patient Support @
- 2022 -2024 Customer Experience Program Manager, Plans and Networks @
- 2021 -2022 Head Of Operations @
- 2021 -2021 Head of Member Navigation @ Sherlock Retirement
- 2019 -2021 National Director, Member Services @
- 2019 -2019 Head of Global Operations @
- 2016 -2019 Senior Operations Manager, Sales Enablement @
- 2016 -2016 Head Of Account Management @
- 2014 -2016 Senior Operations Manager, Member Advocacy @
- now Customer Service Manager @ Castlight Health
- 2009 -2010 Customer Service Consultant @ independent
- 2007 -2009 Director, Customer Relations @ Credo Mobile/Working Assets
- 2004 -2007 Director, Client Relations @ ACS
- now Director of Sales @ Zairmail
- now Operations Director @ Calibrus
- 1994 -2000 Staff Development Specialist, English Department Chair, English Teacher @
- now Manager @ Houle Books
Mark Hollis Education
- Prescott College
(Teaching Certificate)
-
B.A. (Staff Writer - Point Magazine, Editor - Pinon)
- Prescott College
Diploma of Education (English/Language Arts Teacher Education)
- University of California, Berkeley
Intensive Language Workshop (Latin)
Mark Hollis Skills
- CRM
- Customer Relations
- Microsoft Word
- Management
- Cross Functional Team Leadership
- Customer Retention
- Call Centers
- Client Relations
- Teaching
- Client Services
- Operations Management
- Enterprise Software
- Customer Service
- Strategic Planning
- Social Media
- Recruiting
- New Business Development
- Team Leadership
- Performance Management
- Software as a Service Saas
- Leadership
- Operations
- Sales
- Public Speaking
- Process Improvement
- Lead Generation
- Project Planning
- SaaS
- Telecommunications
- Account Management
- Start Ups
- Team Building
- Customer Experience
- Workforce Management
- Contract Negotiation
- Services
- Customer Relationship Management Crm
- Online Advertising
- Retention
- Call Center
- Salesforce.com
- Business Process Improvement
- BPO
- Contact Center Operations
- Vendor Management
- Customer Satisfaction
- Microsoft Office
- Summarizing
- Vendors
- Traits
- User Experience
- Business Reviews
- Motivational Speaking
- Access Control
- Convert
- New Opportunities
- Contact Centers
- Temporary Placement
- Revenue
- Diesel
- Director level
- Financial Statements
- Outsourcing
- Line of Business
- Resume
- Chat
- Forecasting
- System
- Business Services
- Cell
- Performance Appraisal
- Account Executives
- Engineering
- Reports
- Trains and Add Rails
- Partnerships
- Analysis
- Executive Search
- Financial Responsibilities
- Intellectual
- Houston
- Csat
- Selecting
- Accountability
- Communication
- Business Alignment
- Emotional Intelligence
- Interactive Advertising
- Mid Market
- Technical Support
- Pipelines
- Paths
- Project
- Engagement
- Empathy
- Nike
- Cloud Computing
- Pricing
- Intelligence
- Transparency
- Ptp
- Sprint
- Predictive Analytics
- Reviews
- Resolve Issues
- Concerts
- Roadshows
- Knowledge Base
- Manufacturing
- Telephony
- Xerox
- Sense of Urgency
- Intense
- Staff Development
- Delivery
- Employee Benefits
- Automation
- Selling
- Sales Operations
- Customer Support
- Salesforce.com Administration
- RFP Generation
- Sales Enablement
- Data Analysis
- Business Development
- Negotiation
- Organizational Culture
- Net Promoter Score
- Third Party Vendor Management
- Customer Service Operations
- Customer Relationship Management
- Software as a Service
Mark Hollis Summary
- Mark Hollis, based in Portland, OR, US, is currently a Customer Service Manager at Castlight Health. Mark Hollis brings experience from previous roles at Firefly Health, Impilo and Banner Health. Mark Hollis holds a Prescott College. With a robust skill set that includes CRM, Customer Relations, Microsoft Word, Management, Cross Functional Team Leadership and more. Mark Hollis has 2 emails and 4 mobile phone numbers on RocketReach.
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