Mark Hollis Email & Phone Number
Director of Operations, Member and Provider Services @ Firefly Health
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Mark Hollis Location
- Portland, OR, US
Mark Hollis Work
- Director of Operations, Member and Provider Services @ (September 2025 - Present)
- Director, Health Plan Customer Experience and Support @ (February 2025 - September 2025)
- Director of Patient Support @ (April 2024 - September 2024)
- Customer Experience Program Manager, Plans and Networks @ (November 2022 - April 2024)
- Head Of Operations @ mynurse.ai (September 2021 - May 2022)
- Head of Member Navigation @ Sherlock Retirement (January 2021 - August 2021)
- National Director, Member Services @ (September 2019 - January 2021)
- Head of Global Operations @ (January 2019 - September 2019)
- Senior Operations Manager, Sales Enablement @ (October 2016 - January 2019)
- Head Of Account Management @ (June 2016 - October 2016)
- Senior Operations Manager, Member Advocacy @ (July 2014 - May 2016)
- Customer Service Manager @ Castlight Health (January 2010 - March 2014)
- Customer Service Consultant @ independent (March 2009 - September 2010)
- Director, Customer Relations @ Credo Mobile/Working Assets (August 2007 - March 2009)
- Director, Client Relations @ ACS (August 2004 - August 2007)
- Director of Sales @ Zairmail (January 2003 - January 2004)
- Operations Director @ Calibrus (January 2000 - January 2003)
- Staff Development Specialist, English Department Chair, English Teacher @ (August 1994 - May 2000)
- Manager @ Houle Books (January 1987 - January 1994)
Mark Hollis Education
- Arizona State University
B.A. (English)
- Prescott College
Teaching Certificate
- University of California, Berkeley
Intensive Language Workshop (Latin)
- Prescott College
Diploma of Education (English/Language Arts Teacher Education)
Mark Hollis Skills
- Account Management
- BPO
- Business Development
- Business Process Improvement
- CRM
- Call Center
- Call Centers
- Client Relations
- Contact Center Operations
- Contract Negotiation
- Cross-functional Team Leadership
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Operations
- Customer Support
- Data Analysis
- Enterprise Software
- Lead Generation
- Leadership
- Negotiation
- Net Promoter Score
- New Business Development
- Operations Management
- Organizational Culture
- Performance Management
- Process Improvement
- Project Planning
- RFP Generation
- Recruiting
- SaaS
- Sales
- Sales Enablement
- Sales Operations
- Salesforce.com
- Salesforce.com Administration
- Start-ups
- Strategic Planning
- Team Building
- Team Leadership
- Telecommunications
- Third Party Vendor Management
- Training
- Vendor Management
- Workforce Management
- Customer Relations
- Microsoft Word
- Management
- Cross Functional Team Leadership
- Teaching
- Client Services
- Social Media
- Software as a Service Saas
- Operations
- Public Speaking
- Start Ups
- Services
- Customer Relationship Management Crm
- Online Advertising
- Retention
- Microsoft Office
- Summarizing
- Vendors
- Traits
- User Experience
- Business Reviews
- Motivational Speaking
- Access Control
- Convert
- New Opportunities
- Contact Centers
- Temporary Placement
- Revenue
- Diesel
- Director level
- Financial Statements
- Outsourcing
- Line of Business
- Resume
- Chat
- Forecasting
- System
- Business Services
- Cell
- Performance Appraisal
- Account Executives
- Engineering
- Reports
- Trains and Add Rails
- Partnerships
- Analysis
- Executive Search
- Financial Responsibilities
- Intellectual
- Houston
- Csat
- Selecting
- Accountability
- Communication
- Business Alignment
- Emotional Intelligence
- Interactive Advertising
- Mid Market
- Technical Support
- Pipelines
- Paths
- Project
- Engagement
- Empathy
- Nike
- Cloud Computing
- Pricing
- Intelligence
- Transparency
- Ptp
- Sprint
- Predictive Analytics
- Reviews
- Resolve Issues
- Concerts
- Roadshows
- Knowledge Base
- Manufacturing
- Telephony
- Xerox
- Sense of Urgency
- Intense
- Staff Development
- Delivery
- Employee Benefits
- Automation
- Selling
- Customer Relationship Management
- Software as a Service
Mark Hollis Summary
- Mark Hollis, based in Portland, OR, US, is currently a Director of Operations, Member and Provider Services at Firefly Health. Mark Hollis brings experience from previous roles at Firefly Health, Impilo, Banner Health and mynurse.ai. Mark Hollis holds a B.A. in English @ Arizona State University. With a robust skill set that includes Account Management, BPO, Business Development, Business Process Improvement, CRM and more. Mark Hollis has 2 emails and 4 mobile phone numbers on RocketReach.
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