Mark Herlihy Email & Phone Number
Head of Customer Service @ Policy Expert
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Mark Herlihy Location
- United Kingdom
Mark Herlihy Work
- Head of Customer Service @ (April 2025 - Present)
- Head of Customer Contact @ (July 2023 - March 2025)
- Customer Service Operations Manager @ (October 2021 - June 2023)
- Credit Operations Excellence Manager @ (February 2018 - September 2021)
- Onboarding Lead @ (December 2019 - May 2020)
- Collections Support Manager @ (May 2017 - February 2018)
- Director and Owner @ JJC Resources Limited (January 2015 - August 2017)
- Head Of Operations @ (October 2013 - December 2014)
- Head Of Collections @ (September 2010 - October 2013)
- Collections Manager @ (May 2006 - September 2010)
- Team Leader @ (August 2002 - April 2006)
- Team Senior @ (August 2001 - July 2002)
- Collections Agent @ (August 2000 - August 2001)
- Data Inputting and Payments Clerk @ Meadow Valley Livestock (September 1999 - August 2000)
Mark Herlihy Education
- City and Guilds
Credit Services Association City and Guild Diploma in Debt Collection
2002-2002 - University of Northampton
Business Studies and Information Systems
1998-1999 - Oswestry School 1991-1996
Mark Herlihy Skills
- Banking
- Business Process
- Business Process Improvement
- Cash Collection
- Coaching
- Communication
- Contact Center Strategy
- Contact Centers
- Contact Strategies
- Continuous Improvement
- Credit
- Credit Analysis
- Credit Control
- Credit Scoring
- Customer Engagement
- Customer Experience
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Support
- Customer-Focused Service
- Debt Collection
- Debt Management
- Direct Sales
- Financial Analysis
- Financial Services
- Leadership
- Management
- Mentoring
- Operational Excellence
- Operations Management
- People Management
- Predictive Dialers
- Recoveries
- Recruiting
- Relationship Management
- Risk Management
- Sales Operations
- Salesforce.com
- Skip Tracing
- Staff Development
- Stakeholder Engagement
- Strategic Planning
- Strategy
- Supplier Management
- Team Management
- Workable Solutions
Mark Herlihy Summary
- Mark Herlihy, based in United Kingdom, is currently a Head of Customer Service at Policy Expert. Mark Herlihy brings experience from previous roles at Yu Energy and Opus Energy. Mark Herlihy holds a 2002 - 2002 Credit Services Association City and Guild Diploma in Debt Collection @ City and Guilds. With a robust skill set that includes Banking, Business Process, Business Process Improvement, Cash Collection, Coaching and more. Mark Herlihy has 3 emails on RocketReach.
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