Director of Travel Customer Service @ Allianz Partners (November 2007 - January 2011)
DIRECTOR, OPERATIONS @ (June 2007 - November 2007)
Vice President Call Center @ Saxon Mortgage (July 2005 - December 2006)
Senior Manager Network Performance @ (January 1999 - January 2005)
Manager @ (January 1995 - January 1999)
Manager @ (January 1992 - January 1995)
Mark Henson Education
James Madison University
BBA (Marketing)
1989-1991
George Mason University 1988-1989
Mark Henson Skills
Project Management
Analysis
Cross-functional Team Leadership
Employee Relations
Curriculum Development
Call Center
Strategy
Business Analysis
Process Improvement
Insurance
Strategic Planning
Risk Management
Change Management
Budgets
Team Building
Business Strategy
New Business Development
Team Management
Business Development
Sales Management
B2B
Operations Management
Contract Negotiation
Call Centers
Marketing Strategy
Sales
Forecasting
Vendor Management
Executive Management
Leadership
Management
Customer Service
Business Process Improvement
Performance Management
CRM
Negotiation
Coaching
Program Management
Marketing
Customer Satisfaction
Training
Analytics
Competitive Analysis
Product Management
Strategic Partnerships
Analytical Skills
Contact Centers
B2C
Cross Functional Team Leadership
Mark Henson Summary
Mark Henson, based in Richmond, VA, US, is currently a Director of Regulatory Operations, North America at Allianz Partners. Mark Henson brings experience from previous roles at Allianz Partners, BroadReach Healthcare and Saxon Mortgage. Mark Henson holds a 1989 - 1991 BBA in Marketing @ James Madison University. With a robust skill set that includes Project Management, Analysis, Cross-functional Team Leadership, Employee Relations, Curriculum Development and more. Mark Henson has 3 emails and 1 mobile phone numbers on RocketReach.
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