Mark Heatherly Email & Phone Number
Assistant Director of Clinical Operations @ Central Florida Health Care, Inc.
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Mark Heatherly Location
- Haines City, FL, US
Mark Heatherly Work
- Assistant Director of Clinical Operations @ (May 2018 - Present)
- Eyewear Consultant @ (March 2017 - May 2018)
- Personnel Manager @ Orofacial and Dental Implant Surgery Associates (May 2013 - March 2017)
- Call Center Supervisor @ (April 2003 - February 2012)
Mark Heatherly Education
- Coursera
Certificate (AI for Call Center)
2026-2026 - Haywood Community College
Associate's degree (Business Administration and Management, General)
1983-1986
Mark Heatherly Skills
- Account Management
- Administration
- Administrative Assistance
- Analytical Skills
- Attention to Detail
- Build Strong Relationships
- Building Leadership Teams
- Business Development
- Business Process Improvement
- Call Center Administration
- Call Center Development
- Call Centers
- Client Liaison
- Client Relations
- Coaching
- Collaborative Problem Solving
- Communication
- Contact Center Management
- Contact Center Operations
- Contact Centers
- Continuous Improvement
- Corrective Actions
- Counseling
- Creative Problem Solving
- Creativity and Innovation
- Curriculum
- Customer Contact
- Customer Experience
- Customer Loyalty
- Customer Marketing
- Customer Relationship Management (CRM)
- Customer Requirements
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Service Representatives
- Customer Support
- Dental Practice Management
- Dental Software
- Dentrix
- Document Preparation
- Employee Relations
- Employee Training
- Executive Coaching
- HR Management
- HR Policies
- Healthcare Management
- Human Resources (HR)
- Insurance
- Interpersonal Skills
- Interviewing
- Key Performance Indicators
- Leadership
- Leadership Development
- Management
- Microsoft Outlook
- Negotiation
- Office Administration
- Organization Skills
- Patient Satisfaction
- People Management
- Performance Management
- Performance Reviews
- Personnel Management
- Phone Etiquette
- Problem Solving
- Process Improvement
- Production Management
- Project Management
- Property & Casualty Insurance
- Quality Assurance
- Quality Management
- Recruiting
- Relationship Building
- Root Cause
- Soft Skills
- Spreadsheets
- Strategic Planning
- Strategic Thinking
- Supervisory Skills
- Talent Management
- Team Building
- Team Cohesion
- Team Leadership
- Team Management
- Teamwork
- Telecommunications
- Time Management
- Timelines
- Training
- Training Courses
- Training Delivery
- Training Management
- Training and Development (HR)
- U.S. Health Insurance Portability and Accountability Act (HIPAA)
- Workers Compensation
- Workforce Management
- Written Communication
- Property and Casualty Insurance
Mark Heatherly Summary
- Mark Heatherly, based in Haines City, FL, US, is currently a Assistant Director of Clinical Operations at Central Florida Health Care, Inc.. Mark Heatherly brings experience from previous roles at MyEyeDr., Orofacial and Dental Implant Surgery Associates and Sitel. Mark Heatherly holds a 2026 - 2026 Certificate in AI for Call Center @ Coursera. With a robust skill set that includes Account Management, Administration, Administrative Assistance, Analytical Skills, Attention to Detail and more. Mark Heatherly has 8 emails and 3 mobile phone numbers on RocketReach.
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