SME role Customer Experience @ (February 2026 - July 2026)
Strategic Customer Experience Lead and SME @ (May 2025 - January 2026)
Director of Customer Experience and Cultural Services @ (March 2020 - August 2024)
Customer Transformation Senior manager @ (August 2018 - March 2020)
Director @ MCH Customer Services (April 2016 - August 2019)
Senior Responsible Owner for Customer Transformation @ Aberdeen City Council (September 2017 - April 2018)
Operational Excellence - Customer Mgmt Lead @ Aberdeen City Council (April 2017 - September 2017)
Interim Head of Customer Service @ Aberdeen City Council (April 2016 - March 2017)
Assistant Director for Customer Operations @ (March 2013 - April 2016)
Head of Customer Operations @ (May 2005 - March 2013)
Mark Haynes Education
Sheffield Hallam University
ICSA Years 2 and 3
1988-1990
Chesterfield College of technology and Arts
BTEC HNC in Business Studies Years 1 and 2
1986-1988
Stannington College
BTEC Conversion Course
1985-1986
Chesterfield Grammar School
A Levels and 0 Levels
1979-1983
Mark Haynes Summary
Mark Haynes, based in Shireoaks, England, GB, is currently a Assistant Director for Citizen Focus at Mid and East Antrim Borough Council. Mark Haynes brings experience from previous roles at CCA Global, MCH Customer Experience Ltd, 54North Homes and Bradford Council. Mark Haynes holds a 1988 - 1990 ICSA Years 2 and 3 @ Sheffield Hallam University. Mark Haynes has 3 emails on RocketReach.
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