Mark Harnett Email & Phone Number
Director - Service Design, Research, Customer Experience, Strategy @ Mark Harnett Consulting
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Mark Harnett Location
- London, GB
Mark Harnett Work
- Director - Service Design, Research, Customer Experience, Strategy @ (August 2019 - Present)
- Research and Design Advisor @ (October 2020 - Present)
- Design Lead - Special Projects @ (November 2018 - August 2019)
- Head of Insight and Foresight (Strategic Research) @ (January 2018 - November 2018)
- Head of Innovation - Product Launch and Learn @ (January 2017 - January 2018)
- Service Design Lead (Innovation) @ (January 2015 - January 2017)
- Principal Research Consultant @ (November 2012 - January 2015)
- Senior Research Consultant @ (September 2009 - November 2012)
- Human Factors and Human Centred Design Consultant @ (July 2008 - September 2009)
- Human Factors Specialist @ (August 2005 - July 2008)
Mark Harnett Education
- Loughborough University
BSc (Ergonomics)
2001-2005
Mark Harnett Skills
- Leadership
- Surveys
- Personas
- Digital Innovation
- Video Production
- Consulting
- Service Design
- Human Factors
- Expert Assessment
- User Experience
- User Journeys
- Persona
- Usability Testing
- Data Analysis
- Usability Engineering
- Emotion Focussed Research
- Journey Shadowing
- Interaction Design
- User Centered Design
- Contextual Inquiry
- Biomechanics
- Ergonomics
- User Trials
- Anthropometry
- Strategic Planning
- Strategy
- People Centred Design
- London Underground
- Usability
- Consumer Testing
- Mystery Shopping
- Customer Insight
- Analytical Skill
- Focus Groups
- Training
- Ethnography
- Human Computer Interaction
- Consumer Insights
- Card Sorting
- User Research
- Requirements Gathering
- Business Strategy
- Teamwork
- Management
- Design
- User Interface Design
- Information Architecture
- Product Development
- Research
- Information Management
- Vox Pops
- Analysis
Mark Harnett Summary
- Mark Harnett, based in London, GB, is currently a Director - Service Design, Research, Customer Experience, Strategy at Mark Harnett Consulting. Mark Harnett brings experience from previous roles at Wave Talent and Lloyds Banking Group. Mark Harnett holds a 2001 - 2005 BSc in Ergonomics @ Loughborough University. With a robust skill set that includes Leadership, Surveys, Personas, Digital Innovation, Video Production and more. Mark Harnett has 1 emails and 1 mobile phone numbers on RocketReach.
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