Mark Guest Email & Phone Number
Managing Director - Retail Sector
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Mark Guest Location
- United Kingdom
Mark Guest Work
- Managing Director - Retail Sector @ Concentrix (July 2020 - Present)
- Managing Partner @ (June 2018 - June 2020)
- Director of Contact Centres and Vendor Management @ Dixons Carphone (February 2015 - June 2018)
- Service Director @ (May 2013 - January 2015)
- Head of Operations @ (April 2012 - April 2013)
- Head of Contact Centre Operations @ (August 2009 - March 2012)
- Customer Services Manager @ (January 2007 - January 2009)
- Section Manager @ (January 2003 - January 2007)
- Operations Manager @ (January 2001 - January 2003)
Mark Guest Skills
- Outsourcing
- Culture Change
- Telecommunications
- Strategic Planning
- Leadership
- Contact Centers
- Call Center
- Customer Experience
- Operations Management
- Workforce Management
- BPO
- Service Delivery
- Change Management
- Performance Management
- Team Management
- Call Centers
- CRM
- Stakeholder Management
- Employee Engagement
- Business Transformation
- Process Improvement
- Microsoft Word
- Marketing
- Microsoft Excel
- Customer Service
- Business Strategy
Mark Guest Summary
- Mark Guest, based in United Kingdom, is currently a Managing Director - Retail Sector at Concentrix. Mark Guest brings experience from previous roles at Gobeyond Partners, Dixons Carphone and Serco. With a robust skill set that includes Outsourcing, Culture Change, Telecommunications, Strategic Planning, Leadership and more. Mark Guest has 1 mobile phone numbers on RocketReach.
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