Mark Grey Location
- Gateshead, GB
Mark Grey Work
- 2022 - 2023 Operations Technical Service Manager @
- 2021 - 2022 Telecoms and Network Manager (Communications) @
- 2019 - 2021 Telecoms Team Leader @
- 2018 - 2019 Telecommunications Engineer @
- 2016 - 2018 Service Desk Team Leader @
- 2016 - 2016 Senior Analyst @
- 2016 - 2016 2nd Line Technical Support @
- 2013 - 2015 Service Desk Deputy Manager @
- 2010 - 2013 Service Desk 2nd Line Support @
- 2008 - 2010 Service Desk 1st Line Support @
- 2007 - 2008 Technical Support @
- 2023 - now Service Operations Manager @
Mark Grey Education
- Teesside University
Associate’s Degree (Computer Animation)
2002 - 2004
Mark Grey Skills
- Mitel 3300
- SCCM
- Active Directory
- Service Desk
- Symantec Antivirus
- Software Installation
- Mitel
- Microsoft Exchange
- Remote User Support
- Service Desk Management
- Incident Management
- Continual Service Improvement
- Team Leadership
- IT Hardware Support
- System Administration
- Team Management
- Technical Documentation
- Microsoft Office
- Voice Over Ip Voip
- Service Level Management
- Change Management
- Customer Service
- IT Recruitment
- Sla
- LogMeIn
- Windows 7
- Technical Support
- KPI Reports
- IT Service Delivery
- Business Process Improvement
- Voice Solutions
- Management
- CSI
- ITIL v3 Foundations Certified
- Laptops
- Service Delivery
- Software Project Management
- IT Security Operations
- Session Initiation Protocol Sip
- VMware
- Problem Management
- IT Asset Management
- Performance Management
- IT Service Management
- Voice Over Ip
- Session Initiation Protocol
Mark Grey Summary
- Mark Grey, based in Gateshead, GB, is currently a Service Operations Manager at Aqua Comms. Mark Grey brings experience from previous roles at DWP Digital and Aspire Technology Solutions. Mark Grey holds a 2002 - 2004 Associate’s Degree in Computer Animation @ Teesside University. With a robust skill set that includes Mitel 3300, SCCM, Active Directory, Service Desk, Symantec Antivirus and more. Mark Grey has 1 emails on RocketReach.
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