Mark Gotto Location
- Littleton, CO, US
Mark Gotto Work
- 2025 -now President and CEO @ Knock Knock Pros
- 2010 -now Contact Center Consultant @ G & H Consulting
- 2018 -2022 City Manager Centennial Colorado @
- 2014 -2018 City Councilman @
- 2006 -2010 VP of Customer Care @
- 2002 -2006 VP of Sales @ NCO Group
- 2000 -2002 Sr. Manager of Sales @
- 1992 -2000 Sr. Sales Manager @
Mark Gotto Education
- The University of South Dakota
Bachelor of Arts (B.A.) (Mass Communication/Media Studies)
1987-1991
Mark Gotto Skills
- Leadership
- Call Center
- Call Centers
- Strategic Leadership
- BPO
- Vendor Management
- Operations Management
- Customer Service
- Customer Experience
- Change Management
- Sales
- Customer Satisfaction
- Performance Management
- SaaS
- Strategic Planning
- Contact Centers
- Workforce Management
- Business Relationship Management
- Telecommunications
- CRM
- Solution Selling
- Team Building
- Management
- Avaya
- Account Management
- Process Improvement
- Cross-functional Team Leadership
- Team Leadership
- Employee Training
- Budgets
- Customer Retention
- Training
- VoIP
- Sales Management
- Management Consulting
- Outsourcing
- IVR
- Integration
- Program Management
- Call Center Development
- Inbound Marketing
- Telephony
- Business Process Improvement
- Unified Communications
- ACD
- Service Delivery
- Professional Services
- Strategy
- Team Management
- Managed Services
- Government
- Marketing
- Cross Functional Team Leadership
- Research
- Human Resources
Mark Gotto Summary
- Mark Gotto, based in Littleton, CO, US, is currently a President and CEO at Knock Knock Pros. Mark Gotto brings experience from previous roles at G & H Consulting, Ting Internet, City of Centennial and Dish Network. Mark Gotto holds a 1987 - 1991 Bachelor of Arts (B.A.) in Mass Communication/Media Studies @ The University of South Dakota. With a robust skill set that includes Leadership, Call Center, Call Centers, Strategic Leadership, BPO and more. Mark Gotto has 1 emails and 2 mobile phone numbers on RocketReach.
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Mark Gotto
President and CEO
Littleton, CO, US
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