Mark Goodwin Email & Phone Number
SVP | Advanced Client Solutions Contact Center Region Executive @ Bank of America
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Mark Goodwin Location
- Charlotte, NC, US
Mark Goodwin Work
- SVP | Advanced Client Solutions Contact Center Region Executive @ (July 2015 - Present)
- SVP | Sales Performance Manager – Preferred + Small Business Banking @ (December 2014 - July 2015)
- SVP | Sales Performance Manager – State of VA @ (June 2014 - December 2014)
- SVP | Client Acquisition Manager – Merrill Edge @ (March 2010 - June 2014)
- SVP | Regional Small Business Sales Manager @ (September 2007 - March 2010)
- VP | Marketing Product Manager – Small Business Debit Acquisition @ (April 2006 - September 2007)
- VP | Senior Client Manager – Business Banking @ (April 2003 - April 2006)
- VP, Banking Center Manager @ (October 1998 - April 2003)
Mark Goodwin Education
- State University of New York College at Brockport
Mark Goodwin Skills
- Contact Centers
- Sales Processes
- Strategy
- Team Leadership
- Customer Success
- Salesforce.com
- Key Metrics
- Customer Satisfaction (CSAT)
- Service-Level Agreements (SLA)
- Capacity Planning
- Workforce Management
- Team Culture
- Product Lifecycle Management
- Strategic Vision
- Customer Data
- Communication
- Attitude Change
- Relationship Development
- Key Performance Indicators
- Analytical Skills
- Account Management
- Business Development
- Conflict Resolution
- Mentoring
- Etiquette
- Customer Satisfaction
- Data Analytics
- Phone Etiquette
- Performance Metrics
- Skill Development
- Operations Management
- Customer Service
- Administration
- Banking
- Commercial Banking
- Financial Services
- Credit
- Loans
- Risk Management
- Commercial Lending
- Mortgage Lending
- Financial Risk
- Small Business Lending
- Retail Banking
- Sales
- Consumer Lending
- Credit Analysis
- Management
- Leadership
- Sales Management
Mark Goodwin Summary
- Mark Goodwin, based in Charlotte, NC, US, is currently a SVP | Advanced Client Solutions Contact Center Region Executive at Bank of America. Mark Goodwin brings experience from previous roles at Bank of America. Mark Goodwin holds a State University of New York College at Brockport. With a robust skill set that includes Contact Centers, Sales Processes, Strategy, Team Leadership, Customer Success and more. Mark Goodwin has 6 emails and 3 mobile phone numbers on RocketReach.
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