Mark Flores Email
Director of Operations @ SAP Concur
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Mark Flores Location
- Valenzuela, NCR, PH
Mark Flores Work
- 2024 -now Director of Operations @
- 2020 -2026 Senior Operations Manager @
- 2015 -2020 Operations Manager @
- 2014 -2015 Senior Team Lead @
- 2013 -2014 Team Lead @
- 2013 -2013 Customer Experience Specialist @
- 2011 -2012 Team Leader @
- 2009 -2011 Team Leader @
- 2008 -2009 Leisure Travel Consultant @
- 2005 -2008 Team Leader @ Sykes
- 2005 -2005 Operations Management Desk Specialist @ Sykes
- 2003 -2005 Customer Service and Sales Representative @ Sykes
Mark Flores Education
- University of Santo Tomas
Bachelor of Arts Major in Communication Arts
1999-2003
Mark Flores Skills
- BPO
- Call Center
- HRIS
- Customer Satisfaction
- Vendor Management
- Call Centers
- Screening
- Workforce Management
- Outsourcing
- Service Delivery
- Team Management
- Coaching
- Customer Experience
- Performance Management
- Employee Engagement
- Employee Relations
- Leadership
- Program Management
- Management
- Process Improvement
- CRM
- Telecommunications
- Customer Service
- Operations Management
- Customer Retention
- Sales
- Recruiting
- Analysis
- Talent Acquisition
- E-commerce
- Training
- Employee Training
- Business Process Outsourcing Bpo
- E Commerce
- Event Management
- Tourism
- Business Process Outsourcing
Mark Flores Summary
- Mark Flores, based in Valenzuela, NCR, PH, is currently a Director of Operations at SAP Concur. Mark Flores brings experience from previous roles at SAP Concur. Mark Flores holds a 1999 - 2003 Bachelor of Arts Major in Communication Arts @ University of Santo Tomas. With a robust skill set that includes BPO, Call Center, HRIS, Customer Satisfaction, Vendor Management and more. Mark Flores has 2 emails on RocketReach.
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