Research and Remediation Analyst 2 @ (June 2021 - November 2023)
Mortgage Processor 5 (SAFE) @ (November 2020 - June 2021)
Mortgage Processor 4 (SAFE) @ (November 2019 - November 2020)
Digital Experience Professional @ (August 2018 - November 2019)
Customer Service Representative (Level 3) @ (April 2018 - August 2018)
Transportation Service Representative @ (March 2018 - April 2018)
Senior Guest Relations Specialist @ (October 2016 - March 2018)
Customer Advocacy Manager @ (February 2014 - September 2016)
AppleCare Technical Support Advisor @ (May 2013 - December 2013)
Sales Associate @ Guaranty Bank/ Best Bank (September 2012 - May 2013)
Customer Service Clerk @ (July 2011 - December 2012)
Mark Everson Education
Southern New Hampshire University
Bachelor of Arts - BA (PSYCHOLOGY)
2024-2026
Southern New Hampshire University
Associate of Science - AS (Business Administration)
2019-2023
Simley Senior High School
High School Diploma (General Studies)
2008-2012
Mark Everson Skills
Accounting
Accounts Receivable (AR)
Active Listening
Anti-Money Laundering
Bank Secrecy Act
Business Analysis
Business Process Improvement
Business Strategy
Call Center
Cash Application
Change Management
Communication
Computer Literacy
Customer Due Diligence (CDD)
Customer Satisfaction
Data Analysis
De-escalation
Document Management
ERP Implementations
Easily Adaptable
Electronic Troubleshooting
End-to-End Project Management
Enterprise Resource Planning (ERP)
Facilitation
File Management
Fraud Investigations
GetPaid
IT Operations
Influential Leadership
Interpersonal Communication
Issue Management
Issue Tracking
KYC Verification
Knowledge Management
Last Mile
Leadership
Loan Origination
Mentoring
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft Power Apps
Microsoft Power Automate
Microsoft Power BI
Microsoft Power Platform
Microsoft PowerPoint
Microsoft Word
Mortgage Lending
Multi-level Communication
Multi-line Phone
Net Promoter Score
Payment Systems
PeopleSoft
Periodic Reviews
Phone Etiquette
Program Management
Project Delivery
Project Implementation
Project Management
Red Flags
Regulatory Compliance
Reporting & Analysis
Sales
Self-employment
SharePoint Designer
Siebel
Soft Skills
Software Troubleshooting
Special Requirements Customers
Teamwork
Tech coach
Tech-savvy
Technical Support
Time Management
Training
Training Facilitation
Treasury Services
Troubleshooting
Mark Everson Summary
Mark Everson, based in Saint Paul, MN, US, is currently a Sr. Business Analyst at Optum. Mark Everson brings experience from previous roles at Mark’s Tech Rescue, U.S. Bank and Wells Fargo. Mark Everson holds a 2024 - 2026 Bachelor of Arts - BA in PSYCHOLOGY @ Southern New Hampshire University. With a robust skill set that includes Accounting, Accounts Receivable (AR), Active Listening, Anti-Money Laundering, Bank Secrecy Act and more. Mark Everson has 2 emails and 2 mobile phone numbers on RocketReach.
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