Mark Emad Email
Global Contact Center Trainer @ HSBC
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Mark Emad Location
- Cairo, Cairo Governorate, EG
Mark Emad Work
- Global Contact Center Trainer @ (October 2024 - Present)
- Customer Service Representative @ (March 2023 - October 2024)
- Customer Service Representative @ (August 2021 - February 2023)
Mark Emad Education
- Alexandria University
Bachelor's degree (Finance, General)
2016-2021
Mark Emad Skills
- Analytical Skills
- Banking
- Business Analysis
- Business Development
- Career Development Coaching
- Client Relations
- Coaching & Mentoring
- Communication
- Contact Centers
- Content Development
- Corporate Finance
- Creative Writing
- Customer Engagement
- Customer Insight
- Customer Satisfaction
- Customer Satisfaction Research
- Customer Service
- Employee Coaching
- Employee Learning & Development
- Employee Training
- Instructional Design
- Interview Preparation
- Learning Management Systems
- Microsoft Office
- Mobile Communications
- Mobile Devices
- Organization Skills
- People Development
- Presentation Skills
- Problem Solving
- Project Planning
- Software
- Team Management
- Teamwork
- Time Management
- Train the Trainer
- Training
- Training Delivery
- Training Needs Analysis
- Training Program Design
- Vehicles
Mark Emad Summary
- Mark Emad, based in Cairo, Cairo Governorate, EG, is currently a Global Contact Center Trainer at HSBC. Mark Emad brings experience from previous roles at HSBC and INTELCIA. Mark Emad holds a 2016 - 2021 Bachelor's degree in Finance, General @ Alexandria University. With a robust skill set that includes Analytical Skills, Banking, Business Analysis, Business Development, Career Development Coaching and more. Mark Emad has 2 emails on RocketReach.
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