Mark Donnellan Email & Phone Number
Director Global Customer Care @ Yahoo
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Mark Donnellan Location
- Ireland
Mark Donnellan Work
- 2021 -now Director Global Customer Care @
- 2019 -2021 Director, Member Services Operations @
- 2017 -2019 Director, Global Trust and Safety and Regional Operations @
- 2017 -2017 Director Customer Experience @
- 2014 -2017 Senior Manager, Operations planning, Quality and Training @
- 2012 -2014 Senior Manager, Customer Experience Vendor Operations and Quality @
- 2010 -2012 Project Manager, Operations, Reporting and Analytics @
- 2007 -2009 Business Insights Analyst @
- 2005 -2007 BPO Manager @
- 2003 -2005 Commercial Analyst @
Mark Donnellan Education
- Irish Management Institute
UCC Post Graduate Diploma in Data Business (Organizational Leadership)
2016-2017 - National College of Ireland
(Certified Diploma in Project Management)
2009-2010 - Dublin City University
Master of Science (M.Sc.) (Financial & Industrial Maths)
- University of Galway
BA (Honours Mathematics and English)
Mark Donnellan Skills
- Analytics
- Product Management
- Forecasting
- Operations Management
- CRM
- Project Management
- Cross-functional Team Leadership
- Strategic Planning
- Analysis
- Online Advertising
- Call Centers
- Team Leadership
- Vendor Management
- Online Marketing
- Management
- Customer Experience
- Program Management
- E-commerce
- Web Analytics
- Leadership
- Customer Relationship Management Crm
- E Commerce
- Planning
- Business Insights
- Operations
- Microsoft Office
- Marketing
- Cross Functional Team Leadership
- Training
- Irish
- Customer Relationship Management
Mark Donnellan Summary
- Mark Donnellan, based in Ireland, is currently a Director Global Customer Care at Yahoo. Mark Donnellan brings experience from previous roles at Verizon Media, Oath and Yahoo. Mark Donnellan holds a 2016 - 2017 UCC Post Graduate Diploma in Data Business in Organizational Leadership @ Irish Management Institute. With a robust skill set that includes Analytics, Product Management, Forecasting, Operations Management, CRM and more.
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