Head of North American Customer Service @ Genie Parts
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Mark Davis Location
Renton, WA, US
Mark Davis Work
2025 -
now Head of North American Customer Service @
2023 -
2024 Vice President Business Solutions @
2020 -
2023 Vice President Customer Experience and Frontline Systems @
2016 -
2019 Vice President of Experience and Fulfillment @
2014 -
2016 Vice President of Customer Service @
2010 -
2014 Sr. Director of Customer Service and Sales @
2005 -
2010 Director Resource Planning and Real Estate @
2003 -
2005 Sr. Manager of Site Development @
Mark Davis Education
East Carolina University
Bachelor of Science (Pre-law)
Mark Davis Skills
Call Center
Vendor Management
Customer Satisfaction
Call Routing
Contract Negotiation
Social Networking
Operational Efficiency
Efficiency Improvement
Financial Planning
Staff Development
Staff Retention
Staff Planning
Leadership Development
Analytics
Business Analysis
Team Motivator
Change Leadership
Budgeting
Budget Development
Capital Budgeting
Operational Planning
Strategic Planning
Visioning
Visionary
Cross-functional Team Leadership
Group Presentations
chat
Forecasting
Data Analysis
Hiring
Integration
Knowledge Management
Mentoring
User Experience
Wireless
Incentives
Call Center Development
Process Improvement
Process Development
CRM software
Strategic Financial Planning
Call Centers
Leadership
Performance Improvement
CRM
Change Management
Telecommunications
Human Resources
IVR
Budgets
Hospitals
Capital Equipment
Cross Functional Team
Operations Management
Product Development
Managed Care
Home Care
Sales
Workforce Management
Medical Sales
Product Launch
Resources
Wound Care
Investment Properties
Disposables
Operating Room
Sales Operations
Neurology
Physicians
Pharmaceutical Sales
Planning
Selling Skills
Medicare
Hospital Sales
Sales Effectiveness
Team Building
Start Ups
Competitive Analysis
Orthopedic
Urology
Management
Cross Functional Team Leadership
Market Development
Sales Management
B2b
Selling
Surgeons
Healthcare Management
Diabetes
Customer Service
Home Infusion
Healthcare
Durable Medical Equipment
Cold Calling
Healthcare Industry
Long Term Care
Sales Force Development
Medical Devices
Strategic Financial
Mark Davis Summary
Mark Davis, based in Renton, WA, US, is currently a Head of North American Customer Service at Genie. Mark Davis brings experience from previous roles at Elevance Health, UnitedHealth Group and T-Mobile. Mark Davis holds a Bachelor of Science in Pre-law @ East Carolina University. With a robust skill set that includes Call Center, Vendor Management, Customer Satisfaction, Call Routing, Contract Negotiation and more. Mark Davis has 2 emails and 2 mobile phone numbers on RocketReach.
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