Mark Dales Email & Phone Number
General Manager, Customer Experience Group @ YAMAHA MOTOR CANADA LTD.
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Mark Dales Location
- Guelph, ON, CA
Mark Dales Work
- General Manager, Customer Experience Group @ (February 2021 - Present)
- Division Manager, Customer Experience @ (January 2019 - February 2021)
- National Manager, Parts and Accessories @ (January 2016 - January 2019)
- Argm, Western Region @ (April 2013 - January 2016)
- Loyalty Performance Manager @ (March 2012 - April 2013)
- National General Manager, Infiniti @ (April 2011 - March 2012)
- District Operations Manager, Infiniti Division @ (May 2008 - April 2011)
- District Operations Manager @ (June 2007 - April 2008)
- Manager, Parts and Service Sales @ (July 2002 - June 2007)
- Manager - Service Operations @ (July 2002 - February 2006)
- Director of Implementation @ Eyevelocity (January 1998 - January 2001)
Mark Dales Education
- University of Waterloo
Bachelor of Arts (Economics)
1982-1986
Mark Dales Skills
- Leadership
- Product Marketing
- Team Building
- Sales Process
- Vehicles
- Purchasing
- Dealer Management
- B2B
- Retail
- Account Management
- Profit
- Sales
- Customer Retention
- Sales Operations
- Customer Satisfaction
- Automotive
- Forecasting
- Negotiation
- Competitive Analysis
- Team Leadership
- Process Improvement
- Strategic Planning
- Sales Management
- Business Planning
- Operations Management
- Marketing
- New Business Development
- Pricing Strategy
- Cross Functional Team Leadership
- Product Management
- Customer Service
- Market Analysis
- Parts
- Budgets
- Business Strategy
- Automotive Aftermarket
- Automobile
- Management
- Product Development
- Inventory Management
- Continuous Improvement
- CRM
- Pricing
Mark Dales Summary
- Mark Dales, based in Guelph, ON, CA, is currently a General Manager, Customer Experience Group at Yamaha Motor Canada Ltd.. Mark Dales brings experience from previous roles at Yamaha Motor Canada Ltd. and Nissan Motor Corporation. Mark Dales holds a 1982 - 1986 Bachelor of Arts in Economics @ University of Waterloo. With a robust skill set that includes Leadership, Product Marketing, Team Building, Sales Process, Vehicles and more.
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